Technical Project Manager

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: to help make your world a safer place. With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

The Technology Project Manager position is responsible for proactively managing the technical installation and maintenance requests for SUSA clients, and the internal Securitas teams. The Technology Project Manager is part technical support engineer, part customer champion, and part relationship manager for a defined group of post-implementation customer accounts.

The Technology Project Manager has the following overlapping responsibilities:

• Technical Support

• Project Management

• Account Management (only the technical aspects)

• Service Support

• Establish local connection with ST local technical leaders

Success in this role requires the ability to resolve technical problems, provide answers to detailed security systems configuration questions, interface with and coordinate outsourced and in-house installation and maintenance support teams, triage technical problems and coordinate the remediation response, and communicate effectively with all parties involved in a project.

Maintain a high level of programming knowledge in Access Control, Video Security, Intrusion Alarm installation, and related technologies. In addition, you will be required to provide service and support for IP-based Access Control, Video Security Systems, and related equipment. You will work with clients, Securitas Technology team and in some cases subcontractors to ensure all projects are completed on time and on budget, and to identify anomalies early in a project installation and rectify them with urgency.

Technical Project Managers also develop a consistent long-term partnership with customers to ensure they remain successful and realize the full value of their investment. This includes management of security systems installations, ongoing coordination of their maintenance, and direct involvement in service support activities.

Compensation and Benefits:

We believe in investing in our people. When you join Securitas, youll receive:

• Competitive Salary: $80,000-$90,000 Annually

• Monthly Vehicle Allowance: $650.00

• Comprehensive Benefits Package:

• Medical, dental, vision, and life insurance

• 10 accrued vacation days, 4 personal holidays, 6 sick days

• 401K with company matching

• Career Growth: Continuous training and leadership development programs.

• Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

• Office Location: Boston, MA

Primary Responsibilities:

1. Coordinate with Securitas Technology to ensure completion of installation projects, including verification that the job site is ready for commencement of work and that subcontractors maintain appropriate schedules and perform work properly.

2. Plan and organize customer acceptance of installation projects, ensuring system functionality and customer satisfaction.

3. Ensure that all assigned installation projects are handled properly in accordance with Securitas Technology policies and procedures, are completed on time, and are within budget.

4. Proactively manage maintenance contracts and serve as a single point of contact for customer issues.

5. Document, track, and support compliance with Service Level Agreements (SLAs).

6. Drive issue resolution using standard processes and procedures in coordination with supporting resources.

7. Assist with other technical support issues as needed, including response to service calls.

8. Proactively manage, measure, and track customer tickets to ensure their timely resolution.

9. Provide timely status updates, root-cause analyses, and strategies to address issues.

10. Escalate issues as appropriate, applying fundamental troubleshooting skills prior to escalation.

11. Ensure ticket data is accurate and regularly updated (statuses, owners, and other key details).

12. Collaborate with and support other team members.

13. Recognize revenue opportunities and coordinate with the Technology Sales Engineer.

14. Service Support:

15. Assist with creation of service tickets until clients are in the system and ensure proper documentation in the system.

16. Follow up on open and aged service tickets to ensure progress and timely closure.

17. Coordinate with District Service Managers and Dispatchers to verify service completion.

18. Maintain communication with clients regarding ticket updates, scheduling, and resolution status (as needed)

19. Complete other tasks as assigned.

Education/Experience:

• 4-year degree is preferred.

• At least 5 years experience with security system installations including Access Control and Video Security System.

• Technical background in Video security systems, access control, and electronic technology (low voltage), IP and Analog.

• Knowledge of Milestone VMS and Axis cameras (certification preferred)

• Understanding of job safety practices

• Electrical background and knowledge of electrical materials

• Must be proficient in using Project Management software (i.e., Microsoft Project)

• License holder for installation (needs vary across state) highly desirable.

Competencies (as demonstrated through experience, training, and/or testing):

• Excellent planning, organization and time management skills

• Ability to carry out multiple assignments concurrently.

• Skill in clear and concise oral and written communication

• Strong customer service and results orientation

• Ability to interact effectively at all levels and across diverse cultures.

• Ability to be an effective team member and handle project assignments responsibly.

• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.

• A willingness to learn is essential as the position adapts to changes in the organization.

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations

• Handling and being exposed to sensitive and confidential information.

This is an exciting opportunity to make a meaningful impact on our organizations security landscape. If you thrive in a fast-paced environment and are ready to lead critical initiatives that protect our people, data, and technology, wed love to hear from you.

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, were looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
  

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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