Intern - Desktop Support

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

We're looking for interns who are eager to learn, contribute, and grow in a collaborative environment. As an intern, you'll have the opportunity to:

• Work closely with team members on meaningful projects that drive results.
• Collaborate across departments, gaining exposure to different areas of the business.
• Explore and apply AI tools and technologies as part of project work and problem-solving.
• Be an active part of a supportive, team-oriented culture.
• Contribute fresh ideas and take ownership of tasks that make an impact.

Job Function:

A Desktop Support Analyst Intern is a hands-on position responsible for providing customer focused, responsive, support and administration for IT assets throughout the company footprint. The position will interact with other teams across the organization as needed to provide superior support and issue resolution.

Success in this position will require a person who is self-motivated, focused on attention to detail, possesses strong interpersonal skills, has an outstanding professional attitude, and is able to drive results.

Duties and Responsibilities:

• Providing installation, testing, and setup of supported hardware and software.
• Working within the team and other support staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
• Providing support in resolving complex computer and/or network problems.
• Supporting remote locations and remote workers and assisting remote support technicians, as needed.
• Imaging and maintaining all supported systems. These might include Desktops, Laptops, Printers, Monitors, Mobile Devices, and associated equipment.
• Documenting knowledge articles to support troubleshooting and resolution.
• The Analyst will partner and coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues.

Qualifications/Requirements:

• Entering senior year of an undergraduate program or be recent graduates of an undergraduate or master's program in Computer Science, Information Technology, or a related field.
• Candidate must be local to one of our office locations. Bethpage NY, NYC, Golden CO, Wakefield MA, White Plains NY.
• Must have an interest in learning a support role, troubleshooting hardware and software issues for mid to large-size organizations with employees in multiple locations.
• Strong ability to manage their own day-to-day operations of a desktop ticketing queue and assigned projects.
• Must be willing to acquire strong customer service skills with the ability to solve issues over the phone and in person.
• Must be willing to acquire experience with PC/Mac and laptop imaging and refreshes.
• Strong problem-solving skills and the ability to prioritize requests.
• Strong analytical skills to participate in technological discussions and decision-making.
• Strong verbal and written communications skills.

Key Measures of Success

• Meet all established SLAs/Timelines for resolving trouble tickets, onboarding new employees or ad hoc requests.
• Ensure all asset requests are fulfilled in a timely manner minimizing business disruption.
• Successfully complete all projects on time.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $18.00- $20.00/hour. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.