Service Support Associate

Join to apply for the Service Support Associate (Shipping) role at SCITON

This range is provided by SCITON. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Compensation and Benefits

The salary range for this position is $55k - $65k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.

About the team

The Service Support Associate at Sciton is a part of the Service business unit. You will achieve success in this role by employing a strong combination of exceptional customer service, team collaboration, and dedication.

Responsibilities

• Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers.
• Assembly of internal and external customer orders and prepares goods for shipment.
• Open calls/Sales orders within Scitons ERP system to track movement of parts and field service activity.
• Receipt of parts and closing calls to initiate billing upon completion of field service activities.
• Work with management to resolve issues that may surface during the call closing process.
• Update Material Order Spreadsheet during and after call processing.
• Review and update customer installed base, as required.
• Respond to internal and external customer requests as needed.
• Update Sciton Store upon request.
• Weekly Inventory.
• Assist with scanning and maintaining electronic device history records (eDHRs) and other corporate documentation as assigned by management.

Qualifications

• Minimum: Associate Degree.
• 1-2 years of work experience, preferable within manufacturing operations.
• Computer skills in Microsoft Office, especially Excel and Word.
• Enterprise solution software familiarity is a plus.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Self-motivated, results-oriented, highly organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects.
• Flexible, with the ability to multi-task.
• Excellent oral and written communication skills.
• Ability to work independently as well as in a team environment.

Position Details

FULL-TIME/PART-TIME: Full-Time
POSITION: Service Support Associate (Shipping)
LOCATION: Palo Alto (HQ)

About the Organization

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals. At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.

Life at Sciton

At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

• The support, recognition, and room to grow their careers within Sciton.
• Empowerment to develop their creative genius and encouragement to be lifelong learners.
• Incentives for creativity and innovation across the organization.

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