Customer Service Representative
2 weeks ago
Description:
Launch Your Career at Holbrook Heating: Inside: Customer Service Representative
Do you thrive in a fast-paced environment and enjoy building positive customer relationships?
Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive salary and requires availability Monday through Friday from 10 AM to 6 PM, Saturday from 7:30 AM to 12 PM in the office, and from 1 PM to 11 PM at home on call. Additionally, on Sundays, you will be on call at home from 7:30 AM to 11 PM. The work schedule consists of four days on and four days off. Please note that this position requires candidates to work on-site in our central office.
- Customer Service Representative:
- Respond to inbound calls and emails, handling customer inquiries and concerns with professionalism.
- Troubleshoot customer issues and provide efficient resolutions.
- Build rapport with customers, fostering long-term relationships.
- Assist with administrative tasks to maintain efficient operations.
Requirements:
You're a great fit if you:
Must be willing to work in office during scheduled hours.
- Possess excellent communication and interpersonal skills.
- Thrive in a collaborative and fast-paced work environment.
- Enjoy problem-solving and exceeding customer expectations.
- Are a detail-oriented individual with strong organizational skills.
- Have a willingness to learn and grow within the HVAC industry.
Bonus points if you have:
- Experience in sales, customer service, or a related field.
- Working knowledge of HVAC equipment and services (a plus, but not required).
Compensation details: 17-25 Hourly Wage
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