Senior Customer Success Manager
4 days ago
Company PROS, Inc.
Job site address: 200 S. Biscayne Blvd, 20-124A: 2, Miami, FL 33131
(Telecommuting allowed anywhere within the U.S.)
Qualifications:- Bachelor's degree in Marketing, Business, Economics, or a closely related field or a foreign equivalency;
- Minimum 4 years of experience in the same or any similar role involving digital marketing;
- Minimum 2 years of experience in the implementation of SaaS (software as a service);
- Minimum 4 years of experience in using digital marketing strategies and tools such as SEM, SEO, Display, Email, and Social;
- Minimum 4 years of experience in using performance marketing reporting tools including Google Analytics and Google Ads;
- Minimum 4 years of experience in using Microsoft platforms including Excel, PowerPoint, and Word;
- Minimum 3 years of experience in the airline industry; and
- Must successfully pass a background check.
- Telecommuting allowed anywhere within the U.S.
- Oversee all customer-related projects including Product Performance Engagement and Digital Media Channels, including SEO, SEM, Display, Email, Social, Affiliates.
- Build and maintain relationships with customers to maximize long-term revenue opportunities and oversee communications with customers.
- Analyze and prepare business and product performance reviews to demonstrate the value of company products to customers.
- Review the quality of deliverables to customers and performance metrics of the company's products.
- Work with other company employees to provide digital marketing recommendations, develop customer roadmap plans, synthesize market-related data, and define the business approach to customer success.
- Coordinate and define sales and business growth strategies with the Sales department.
- Telecommuting allowed anywhere within the U.S.
- Up to 60% travels to clients' sites, including a half of international travel and a half of domestic travel.
- Must successfully complete a background check.
Travel: Up to 60% travels to clients' sites, including a half of international travel and a half of domestic travel.
Why PROS?PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won't stop until we've delivered on our promises. We're committed to the success of our customers. That's why we think harder and dream bigger so our customers can go even further than they ever imagined possible.
This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.
Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.
Work Environment:Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
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