Customer Service Associate
7 days ago
Join one of the fastest-growing fitness franchises in America Workout Anytime 24/7, recently ranked among Entrepreneur's Top 500 Franchises for 2024
If you're friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you'll be the first impression of our club delivering great service, assisting members, and supporting daily operations in a fun, positive environment.
We Offer:
- Training and mentorship from industry experts
- Flexible scheduling based on club needs and your availability
- Continued education and professional development resources
- Free Workout Anytime membership
- Workout Anytime attire provided
- Bonus and incentive programs
- Team-building events and employee recognition programs
- Supportive, non-smoking, health-focused environment
- Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program
Key Responsibilities:
- Greet all members and guests warmly, providing a friendly and professional first impression.
- Check in members, verify accounts, and assist with membership questions or updates.
- Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
- Schedule new members for their initial Success Sessions to help launch their fitness journey.
- Provide information about club services, amenities, and promotions.
- Process membership enrollments, upgrades, and billing inquiries accurately.
- Maintain the front desk, lobby, and gym floor to company cleanliness standards.
- Support sales and marketing efforts, including local outreach and promotional events.
- Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
- Monitor club access and follow company safety and security procedures.
- Assist team members with operations, cleaning, and light maintenance tasks as needed.
- Uphold all Workout Anytime policies, member privacy, and brand standards.
Qualifications:
- Strong communication and customer service skills
- Positive, energetic ATTITUDE with a passion for helping people
- Previous experience in hospitality, retail, or fitness preferred
- Comfortable working with computers, POS systems, and scheduling tools
- Reliable, punctual, and organized with strong attention to detail
- Availability to work a flexible schedule including evenings, weekends, and some holidays
Physical Requirements:
- Ability to stand or walk for extended periods
- Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
- Comfortable working in an active gym environment
- All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company
Benefits:
- Free gym membership
- Competitive hourly pay with opportunities for advancement
- Performance incentives and sales bonuses
- Workout Anytime branded attire provided
- On-site training and access to the Workout Anytime career development path
- Supportive team culture focused on personal growth and EXCELLENCE
Join Our Team
If you're dependable, friendly, and ready to grow with a health-focused team, Workout Anytime wants to hear from you Apply today and help us deliver an exceptional 24/7 member experience built on ATTITUDE, CARE, and EXCELLENCE.
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