Customer Service Representative

2 days ago


Charlotte, NC, United States Third Party CS Full time
Customer Service Representative

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.

Job Duties and Responsibilities
  1. Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  2. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  3. Ability to learn and follow all customer service procedures and policies
  4. Strive to meet and go above personal and team target goals
  5. Record, organize and file customer interactions and account changes
  6. Able to up-sell if needed
  7. Able to schedule call back and appoints to resolve customer needs
Requirements
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns
  • Customer-focused for positive customer experience and resolution
Benefits
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)


  • Charlotte, NC, United States ProSidian Consulting Full time

    Entry Level Customer Service Representative ProSidian Seeks a Entry Level Customer Service Representative for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through...


  • Charlotte, NC, United States Circle K Stores, Inc. Full time

    Store 2708408: 100 Red Roof Dr, Charlotte, North Carolina 28210 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...


  • Charlotte, NC, United States Circle K Stores, Inc. Full time

    Store 2708408: 100 Red Roof Dr, Charlotte, North Carolina 28210 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...


  • Charlotte, NC, United States Modern Aviation Full time

    Job Details Job Location Charlotte, NC Position Type Full Time   Salary Range $18.00 - $20.00 Hourly Description Customer Service Representative The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the...


  • Charlotte, NC, United States Modern Aviation Full time

    Job Details Job Location Charlotte, NC Position Type Full Time   Salary Range $18.00 - $20.00 Hourly Description Customer Service Representative The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the...


  • Charlotte, NC, United States Modern Aviation Full time

    Job Details Job Location Charlotte, NC Position Type Full Time   Salary Range $18.00 - $20.00 Hourly Description Customer Service Representative The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the...


  • Charlotte, NC, United States Modern Aviation Full time

    Job Details Job Location Charlotte, NC Position Type Full Time   Salary Range $18.00 - $20.00 Hourly Description Customer Service Representative The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing...


  • Charlotte, NC, United States Modern Aviation Full time

    Job Location: Charlotte, NC Position Type: Full Time Salary Range: $18.00 - $20.00 Hourly Customer Service Representative Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the acquisition of FBO locations and...


  • Charlotte, NC, United States Circle K Stores, Inc. Full time

    Store 2708403: 1246 East Blvd, Charlotte, North Carolina 28203 Shift Availability. Flexible Availability Job Type. Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be c Customer Service Representative, Customer Service, Representative, Lead, Retail


  • Charlotte, NC, United States Magnera Corporation Full time

    Overview Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By...