Enterprise Account Manager

This is a fully remote role within the United States.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

NEOED is the higher?education brand of NEOGOVpurpose-built for colleges, universities, and community colleges with a mission to serve the people who serve the people. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

Our configurable platform supports the entire employee lifecycle so campus teams can focus on the work that matters.

Backed by EQT following a deal valued at over $3B (including debt), were scaling impact for education HR while staying true to our mission. Reuters

• Education-first platform: A suite designed for higher ed HR across recruiting, onboarding, performance, learning, policies, and digital forms. Solutions include Insight (ATS), Attract (CRM), SchoolJobs job board, Onboard, Perform, Learn, Policy, eForms, and Analytics.
• Deep customer base: Trusted by institutions across the U.S. and Canada with education?specific features and workflows.
• Elite enablement & tech stack: Manage your book with Salesforce, Gong, Outreach, Highspot, Google Workspace, and approved AI copilots for research, tailored messaging, and business cases.
• Growth & mobility: Clear paths for advancement, hands?on coaching, and a culture of accountability, inclusion, and service.
  

As an Enterprise Account Manager (Higher Education), youll own a portfolio of existing institutions (universities, community colleges, and multi?campus systems). You will protect and grow revenue by driving value realization and cross?sell/upsell expansions across the NEOED suite. Youll multi?thread executive relationships, partner with Customer Success, and navigate higher?ed procurement and shared governance to deliver measurable outcomes.

• Portfolio & planning: Build account plans by institution and campus; map stakeholders (HR, Academic Affairs, IT/Security, Finance, Procurement); align to fiscal?year/budget cycles.
• Adoption & value: Lead EBRs/QBRs; track utilization and outcomes by module; align use cases to priorities like equitable hiring, faster onboarding for adjuncts/student workers, and compliance (e.g., policy attestations, required trainings).
• Renewals: Own renewal strategy, timelines, and negotiations; mitigate risk early; manage the paper process with Procurement, Legal, and IT (including security reviews).
• Expansion: Identify cross?sell/upsell opportunities across Insight, Attract, SchoolJobs, Onboard, Perform, Learn, Policy, eForms, Analytics; build quantified business cases tied to outcomes and budget cycles.
• Deal orchestration: Multi?thread with CHRO/HR leaders, Provost/Deans, CIO/IT Security, Finance, and Procurement; ensure clean amendments and use cooperative purchasing where applicable.
• Forecasting: Maintain accurate expansion forecasts and CRM hygiene in Salesforce with clear next steps and close plans.
• Enablement & coaching: Use Gong to review calls and risks; leverage Highspot playbooks and competitive intel; run scalable touchpoints via Outreach.
• AI leverage: Use approved AI tools to research institutions, tailor content, summarize calls, and draft ROI narrativesalways with sound judgment and compliance.
• Voice of Customer: Capture product feedback (e.g., faculty contract renewals, student?worker workflows); partner with Customer Success, Product, Marketing, and Services.
• Issue escalation: Coordinate with Support and Customer Success to resolve blockers and preserve executive trust.
• Market presence: Travel for strategic on?sites, conferences, and user groups (??5?%).
  

• 35+ years in SaaS account management, customer growth, or a hybrid AM/CSM role; higher education or public sector experience is a strong plus.
• Proven record of renewal ownership and expansion in complex, multi?stakeholder environments with formal procurement cycles and governance.

• Mastery of executive communication, negotiation, and value?based selling; familiarity with MEDDPICC or similar methodology

• Fluency with Salesforce, Gong, Outreach, Highspot, and Google Workspace; comfort adopting AI tools responsibly.

• Ability to quantify ROI, navigate legal/security reviews, and manage the paper process for amendments and expansions.

• High integrity, ownership, resilience, and a bias for preparation, follow?through, and customer advocacy.

  
  

• Sales Quota at or above target, with healthy margin and product mix.

• Consistent forecast accuracy and CRM hygiene (stages, next steps, renewal/expansion plans)

• Active engagement with enablement (Gong call reviews, coaching plans) and contributions to peer learning.

• Strong cross?functional partnerships and customer handoffs that accelerate adoption and time?to?value.

  
  

• Competitive Wages

• Comprehensive Benefits package (medical, dental, vision, etc.) for full?time employees effective Day 1

• Generous PTO to support work?life balance

• 401K Matching

• 12?week Paid Parental Leave

• Autonomy to grow and find your career path with supportive leadership

• Remote working opportunities

• Inclusive and diverse work environment

  
  

NEOGOV/NEOED does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non?merit factors.