Systems Administrator

FIS Systems Administrator

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?

In this role, the candidate will be working at our Banking Client's locations everyday in Miramar (Miami) or Coral Gables (Miami) and some travel around Miami, FL area. Must have a valid driver's license.

Current and future sponsorship is not available for this position.

About the Role:

As a Systems Administrator, your team will maintain the critical server infrastructure that allows us to advance the way the world pays, banks, and invests. You'll be responsible for deploying new technologies as well as ensuring system performance.

About the Team:

FIS Managed IT group provides support and implementation solutions to customers throughout the U.S. Our engineers work to provide support, design solutions, hardware systems, and provide top-tier customer service. This specific role will focus on customers in the Miami, Florida region.

What You Will Be Doing:

• Provide Wintel support for the hosted systems.
• Support escalations from engineers for day to day and projects
• Serve as the subject matter expert of customer environments in your region
• Provide technical leadership and mentoring for other engineers on your team
• Manage and maintain customer server environments both in our hosted platform and on-premise (remotely)
• Manage and maintain Citrix Virtual Apps and ADC (NetScaler)
• M365 Migrations and Administration
• Azure Administration
• Server Builds and application deployments
• Audit remediations for workstation and server environments
• Working with various teams and managed incident management teams to resolve support escalations and outages
• Planning out configuration ready for installation for solutions
• Proactive maintenance of the hosted systems.
• Expand platforms as necessary and refine processes for better environment performance

What You Will Need:

• Bi-lingual in English & Spanish is preferred.
• Proven experience performing systems engineering and administration with large scale systems.
• Extensive VMWare and virtualization skills, preferably VMware certified but not required.
• Experience with PowerShell scripting to manage hosted infrastructure
• Experience with server hardware, for example Hypervisor or ESXI server builds
• Extensive experience with MS server 2012, 2016, and 2019 operating systems
• Experience with Active Directory integration.
• Strong independent analytical troubleshooting skills to identify issues that could cross multiple business areas and technologies
• TCP/IP, network monitoring and tools and technical writing principles and practices
• Strong sense of customer focus, ownership, urgency, and drive
• Strong understanding of SSL, Internet (SMTP, LDAP, DNS) and other networking protocols.
• Experience with deploying, troubleshooting, and supporting multi-tier applications.
• Excellent communication and follow-up skills, paying strong attention to detail.
• Professional and responsible attitude with the ability to work without supervision.
• Proven experience working within SLA's, change management processes, and an ITIL v3 framework.
• Fluent verbal and written communication and presentation skills

Added Bonus If You Have:

• Experience in Linux Administration will be a plus but not required.
• Azure Foundations and Administration
• M365 Administration Experience (tenant management and hardening, Security, Intune, etc.)
• CCNA
• Other Tools Experience: SCCM, WDS, WVD, iBoss, Crowdstrike, IIS, BigFix, ServiceNow, etc.

What We Offer You:

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

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