Global Client Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Global Client Manager's role is to identify innovative solutions, to have a strong understanding of the external market, and an in-depth knowledge of the travel industry. Working with a high performing team in a collaborative environment, the client manager will ensure that client initiatives and expectations are fully delivered.

What You'll Do:

• Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
• Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program.
• Identifying innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment.
• Establishing partnerships with key business constituents to build a web of influence at key levels within the account.
• Executing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience.
• Leading the enhancement of the Amex GBT value proposition through consultation, technology road mapping and optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, pricing strategies, and ongoing P&L management for the account.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products.
• Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.

What We're Looking For:

• Proven success and demonstrable positive results in a global account / client management, sales, consulting, or procurement experience.
• Proven success in selling products, services and solutions increasing client revenue and profitability.
• Experience with working with Technology companies.
• Demonstrated ability to implement and develop strategies, build action plans and set goals.
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. Also to identify relevant insights and integrate them into the value proposition.
• Strong financial skill required to demonstrate the key drivers of profitability.
• Travel Operations knowledge required.
• Demonstrated knowledge of Business Travel Service Delivery and Client Management.

Location: United States

The US national base salary range for this position is from $88,200.00 - $163,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for