Bilingual Customer Service Representative Spanish/English

2 weeks ago


Santa Ana, CA, United States Neighborhood Insurance Agency Full time
Benefits
  • Bonus based on performance
  • Health insurance
  • Paid time off
  • Competitive salary
  • Training & development
About You
  • Bilingual in English/Spanish
  • Friendly problem-solver who genuinely enjoys helping others
  • Detail-oriented with strong follow-throughli>
  • Comfortable on the phone and at a computer
  • Fast learner with a growth mindset
  • Team player who collaborates and communicates clearly

If this is you, lets talk.

About Us

Were an award-winning, relationship-driven independent insurance agency with a heart for service. We work for our clientsnot a single carrierpartnering closely with our team, community, and the companies we represent. Our hours are MondayFriday, 9:005:30. We provide training, and there may be occasional evening or Saturday shifts to support community events.

Job Responsibilities
  • Build and maintain relationships with clients, prospects, and carrier partners via phone, email, and written communication
  • Support teammates with follow-up and next steps for clients and prospects
  • Research and resolve coverage questions accurately and efficiently
  • Respond promptly to client requests by phone or electronically
  • Maintain organized client files and process routine correspondence (paper and multiple software systems)
  • Identify and cultivate new business opportunities
  • Assist with general office duties as needed
  • This is an on?site position
Professional & Personal Skills
  • Proficient with Microsoft Word, Excel, Outlook, and calculator
  • HawkSoft experience preferred (not required)
  • Fast, accurate typing
  • Excellent verbal and written communication
  • Organized, structured, punctual, and compliant with procedures
  • Patient, respectful, reliable, trustworthy, friendly, supportive, articulate
  • Kind, ethical, and honest
  • P&C license not required; If you are GREAT, if not but have the other skills we will help get you licensed.
Wages and Compensation
  • Salary ranges from 40K 60k depending on experience and if you already have a license, bonuses for performance and other benefits are available as well.
  • Opportunity for growth within the company
  • Ongoing education and training
  • Healthcare (medical)
  • Paid vacation and holidays
  • PTO
  • and more
Experience & Requirements
  • 3 years of customer service experience
  • Must speak English and Spanish fluently.
  • Education requirement: H.S. diploma, AA, or BA

Neighborhood Insurance Agency

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