REMOTE - Bilingual French CSR

We have a third party Financial Services client that is seeking two remote Bilingual French Customer Service Agents. Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met. All informative calls, not sales or collections.

Daily Duties:

• 14 calls an hour, 100% on the phones all day
• Verify insurance with agents
• Upload information to company's internal website
• Leave scripted messages when insurance agents don't answer the phone

Shift: Monday-Friday 10:30-7pm CST or Tuesday-Friday 10:30-7:00pm CST and Saturdays 7-4pm CST. Training: First 3 weeks 8:30-5, they will go through classroom training, shadowing, and handling calls with people listening in. There will be an assessment at the end of week 3 that will need to be passed at 80% in order to transition to the offered shift. If you do not pass, you will have one more week to clear the assessment or the assignment will be terminated.

Skills: customer service, call center, retail, PCA, support, customer support, call center

Top Skills Details: customer service, call center, retail, PCA

Additional Skills & Qualifications MUST HAVES:

• High School Diploma
• Ability to type 30 WPM
• 1+ year of Customer service experience. This can include retail, call center, office work, data entry, restaurant.
• No more than 2 jobs within 3 years
• Comfort level that they WILL be on the phones all day long
• Demonstrate a time they meet performance expectations
• Positive attitude

Experience Level: Entry Level

Job Type & Location: This is a Contract to Hire position based out of Eden Prairie, MN.

Pay and Benefits: The pay range for this position is $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Dec 7, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.