Manager, Technical Product Management

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald's Global Technology is here to power tomorrow's feel-good moments. That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Legal Operations, including Legal Spend, Document Management and Matters Management, where our vision is to "Always be a... people led, product centric, future focused & trusted technology partner of choice."

Product Strategy and Roadmap Definition

Manages iManage and ONiTand/or suite of products with business impact.

Works with business partners to define the Legal Operations vision, strategy, and roadmap in alignment with business goals, market trends, and customer feedback.

Partners with business leaders, delivery teams, and/or architects to determine the long-term viability of systems/products, from business and technology standpoints.

Requirements Gathering and Prioritization translate customer needs into product features

Cross-functional collaboration ensure alignment across product priorities and timelines

Feature development and release management

Vendor Management

Oversee relationships with legal technology vendors including selection, contract negotiation, onboarding, and ongoing performance management.

Monitor vendor service levels, escalate issues as needed, and drive resolution of platform-related incidents or outages.

Evaluate new vendors and technologies for potential adoption, ensuring alignment with strategic goals and operational needs.

Compliance & Data Protection

Ensure all legal operations platforms and processes comply with relevant data protection regulations (e.g., GDPR, CCPA) and internal company policies.

Develop and maintain retention policies for legal documents and data, coordinating with legal, compliance, and IT teams.

Serve as the primary point of contact for data protection inquiries, incident response, audit and regulatory reporting related to legal operations technology.

Proactively identify and mitigate risks related to data privacy, security, and regulatory changes impacting legal operations.

User Experience (UX) Design

Collaborate with UX/UI designers (as needed) to create intuitive and user-friendly product interfaces. Ensure that the product design meets usability standards and aligns with the overall product vision and brand identity.

Market and Competitive Intelligence

Stay informed about CLM market trends, competitor offerings, and industry best practices. Conduct market research, competitive analysis, and customer interviews to identify opportunities for product differentiation and innovation.

Data-Driven Problem Solving Decision Making

Decomposes complex problems into straight-forward solutions. Consistently brings user feedback, strong, data-driven business, and technical judgment to decisions.

Monitor key performance indicators (KPIs), track product usage patterns, and iterate on features to optimize user engagement and satisfaction.

Continuous Improvement and Feedback

Foster a culture of continuous improvement by soliciting feedback from customers, internal stakeholders, and team members.

Use feedback to iterate on the product roadmap, prioritize enhancements, and drive product innovation over time.

Invests time to continuously improve your product management capabilities and close skill gaps.

8+ years of technical product management or relevant experience with a Bachelor's degree or 6+ years relevant experience with a Master's degree.

Deep understanding of legal operations and related technologies. Familiarity with TeamConnect, OnIT or iManage a plus.

Demonstrated ability to manage technical products, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners.

Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.

Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.

Broad knowledge in assigned domain area, including the latest technology trends and applicable use cases.

Experience applying product and agile ways of working that includes best practices and lessons learned to standardize and refine ways of working.

Highly experienced working collaboratively with business partners to drive outcomes and solve complex technical challenges.

Possess effective communication, story telling, negotiation, influencing, business acumen, and problem solving skills.

Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products.

Experience applying data and reporting to present key business cases, make informed business decisions, and facilitate continuous improvement.

Strong positive thinking skills that includes creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong.

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range The expected salary range for this role is $138,207.00 - $172,758.00 per year. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requisition ID: 2379