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Shift Lead

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Pueblo, CO, United States Schwazze Full time

Who We Are: Schwazze (SHHwahZZ) is a purpose-driven, vertically integrated cannabis operator. We are building a leading seed-to-sale company with best-in-class dispensaries and exceptional cultivation, manufacturing, and wholesale capabilities. Driven by a high-performance culture, we combine customer focus and data-driven insights to unlock the plants full potential and improve the human condition.

At Schwazze, you are not just an employeeyou are part of a purpose-centered, performance-driven team where your contributions matter, your growth is supported, and your potential is limitless. We lead with integrity, connection, engagement, excellence, and empowerment, fostering a culture where people thrive, communities flourish, and the industry moves forward. These values define our commitment to creating a supportive, positive workplace while delivering exceptional customer experiences.

For more information, please visit our website: www.schwazze.com

Job Title: Shift Lead
Type: Full-Time, Non-Exempt (Hourly)
Location: Star Buds | Pueblo West
Pay Rate: Shift Leads starting wage is $16.00 per hour with earning potential up to $20.92per hour including tips.
*As a tipped industry, tips are and can be variable as a result of many factors, including shift availability, schedule, full-time/part-time status, hours of operation, weekends/nights, and specific dispensary. Our wage range is a realistic representation of the overall earnings opportunity when joining the Schwazze team which includes prominent banners such as Star Buds, Emerald Fields, and Standing Akimbo.

Position Objective
As the Shift Lead, your role is pivotal in ensuring the seamless operation of our stores, where exceptional customer service and operational efficiency intersect. You are a crucial link that aids the Store Director and Assistant Manager in maintaining a harmonious balance of adherence to policies, procedures, and operational guidelines while simultaneously enhancing the customer experience. Your contributions play a vital role in the overall success of our dispensary, making each customer visit a memorable one. The Shift Lead is a non-supervisory role, intricately woven into the fabric of our daily store operations, ensuring every aspect runs like a well-oiled machine.

Essential Functions
Customer Service (40%)

  • Provide customers with a friendly and welcoming experience, assisting them as needed.
  • Offer expert cannabis product information and guidance, answering questions and helping customers find suitable products.
  • Address customer inquiries and concerns, striving to ensure their satisfaction.
  • Maintain a clean and organized store environment to create an enjoyable shopping experience.
  • Collaborate with the team to suggest improvements based on customer feedback.
  • Assist with returns and exchanges, ensuring a hassle-free process for customers.

Cash Handling and Transactions (25%)

  • Support the team in training staff on proper cash handling and transaction procedures.
  • Work together with colleagues to perform daily cash reconciliation and reporting.
  • Collaborate with the finance department to enhance cash flow and financial efficiency.
  • Participate in routine cash register audits to verify accurate cash handling.
  • Assist in refining and simplifying cash handling procedures for the team.
  • Help colleagues with advanced cash register functionalities for smoother transactions.

Inventory Management (15%)

  • Contribute to maintaining product quality and safety standards.
  • Support the organization of products for easy restocking and accessibility.
  • Collaborate with the inventory management team to ensure accurate inventory levels.
  • Assist in implementing in-store promotions and sales strategies to manage inventory.
  • Participate in monitoring supply chain performance, identifying process improvement opportunities.
  • Collaborate with team members to report and analyze product trends and customer preferences.

Please note that the percentage allocation is a general estimate and may vary based on business needs and priorities. Additional duties may be required as needed to support overall operations.

Education and Experience

  • High school diploma or equivalent preferred.
  • Must be at least 21 years of age.
  • Previous experience in a retail or customer service role is preferred.
  • Knowledge of cannabis and its products is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Proficient in cash handling and accurate basic math calculations.
  • Reliable, punctual, and possesses a strong work ethic.

Working Conditions (Schedule, Environment, Travel)

  • Ability to lift 25 lbs. or more multiple times per day.
  • The schedule will vary depending on the needs of the business.
  • Nights, Weekends, and Holidays are to be expected.
  • Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in the state of Colorado.

Salary

$16 - $21 USD per hour
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