Customer Service Representative/ Dispatcher

2 weeks ago

Anoka, MN, United States One Hour Heating & Air Conditioning Full time
Customer Service Representative- Dispatcher

Northern One Hour Heating, Northern Ben Franklin Plumbing & Northern Mister Sparky is a locally owned and operated business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating, cooling, plumbing & electrical industry and due to continued growth and expansion, we are looking for an experienced customer service representative to help us grow our service division. You'll help schedule service and maintenance calls throughout the Twin Cities Metro area. If you like helping customers, have customer service experience, and enjoy working in a fun team environment. Northern One Hour Heating & Cooling and Ben Franklin Plumbing & Drains have an excellent opportunity for you

We are looking for individuals who meet our Northern Core Values

  • Our Northern Family: We work as a team, care for one another, and have fun
  • Help Others: We are passionate about helping others.
  • Do the Right Thing: We are not perfect, but we always do what's right.
  • Eager to Learn & Grow: Always reaching and growing to learn our craft.

Northern One Hour, Northern Ben Franklin Plumbing & Northern Mister Sparky has a strong, recognized brand, supported by corporate marketing support, a positive and professional work environment, company training, and competitive company benefits.

Once trained, all of our customer service staff work a weekend rotation schedule remotely or in-office on Saturdays and Sundays (Roughly once a month).

Shifts Available: Monday through Friday 10:00am -6:30

Responsibilities:

  • Answers inbound calls and schedules HVAC, plumbing & electrical service, maintenance, and sales calls.
  • Ability to follow scripting while prioritizing call types for maximum efficiency and success.
  • Must be detail oriented and have the ability to multitask.
  • Set up customers and schedule service calls.
  • Fill in dispatcher as needed -
  • Help with outbound calls and other duties as assigned when needed.

Requirements:

  • 2-3 years of customer service experience desired along with dispatching.
  • Must be reliable.
  • A strong understanding of the Twin Cities marketplace is helpful.
  • Excellent communication and customer service skills.
  • Understands the importance and balance of teamwork and working effectively with our internal/external customers.
  • Ability to multitask under pressure.
  • Good written and verbal skills.
  • Good computer skills are needed.
  • Positive attitude and meet our core values.
  • Service Titan a plus.

Qualities for Success:

  • People-oriented and results-driven.
  • A passion for delivering excellent customer service.
  • Possess excellent oral, written, and telephone communication skills.
  • Competent office software skills.
  • Dedicated to continuous learning.
  • Hardworking, persistent, and dependable.
  • Exhibit a positive and professional attitude.
  • Self-motivated and self-directed.
  • Demonstrate patience, persuasiveness, and persistence.
  • Self-assured and confident in asking for the sale.
  • Effective in managing a large volume of incoming phone calls, chats, and emails.
  • Possess excellent time management and organizational skills.
  • Excel in a fast-paced, high-energy environment.
  • Value collaboration and teamwork.
  • Demonstrate good judgment and creativity.
  • Act with integrity and honesty.

Benefits:

  • Hourly pay.
  • Medical, dental & vision insurance.
  • Life insurance coverage.
  • Short term disability.
  • Long term disability.
  • 401K match.
  • Holiday pay.
  • Vacation pay.
  • Plus, many other spiffs, contests, and fun work environment.
  • Monthly spiffs for club membership, Meeting KPI 's, duct cleanings - Potential to earn an additional 1000.00 per month.

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