BENEFITS SPECIALIST

Position Overview

Posting Number: 37710
Job Classification: BENEFITS SPECIALIST
Division: STRATEGIC BENEFITS ADMINISTRATIONS & OPERATIONS
Reporting Location: 611 WALKER ST
Workdays & Hours: MONDAY FRIDAY 8:00 AM 5:00 PM (subject to change)

Description of Duties / Essential Functions

The Benefit Specialist provides daily operations management of benefits for 59,000+ City of Houston employees, retirees, and their families. The Specialist is responsible for responding to questions regarding benefits coverage, processing benefits plan changes due to qualified life events, reviewing and verifying new dependents supporting documentation, and processing other benefits forms and paperwork. The Specialist answers calls to the Benefits Call Center line, returns voicemails as needed, and assists any walk?ins to the Benefits Division. The Specialist also assists with oversight of processes through review of reports ranging from bi?weekly to annually to ensure accuracy and quality of benefits processes.

Key Responsibilities and Accountabilities

• Process qualified life events and review and verify required supporting documentation for adding or dropping dependents from benefits plans.
• Demonstrate extensive knowledge of benefits, including the administration of health plans offered to employees (medical, dental, vision, life, and other benefits).
• Provide accurate written communication to employees, department liaisons, and City health care vendors.
• Ensure callers, walk?ins, department liaisons and vendor representatives are informed about available benefits when prompted.
• Participate as a facilitator for Open Enrollment meetings.
• Research, analyze, and resolve customer issues.
• Review weekly, monthly or quarterly benefits reports and make updates in SAP or other benefits systems as needed based upon findings.
• Utilize programs such as SAP, OnBase, KRONOS, SharePoint, Benefit Focus, etc.
• Serve as a back?up to other benefits representatives.
• Proactively support additional functions within the Human Resources Department as needed.
• Perform other duties as assigned.

Working Conditions

The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.

Minimum Requirements Education Requirements

Requires a bachelors degree in human resources, business administration, social science, liberal arts or a related field.

Experience Requirements

One year of related professional experience in human resources is required. Pertinent experience at the professional level may be substituted for the education requirement on a year?for?year basis.

License Requirements

None

Preferences

Bilingual in Spanish. Preference will be given to candidates with one (1) or more years of benefits experience; proficient in Microsoft Word and Excel; excellent communication skills for correspondence; good mathematical ability; ability to coordinate multiple tasks. Candidate should be able to communicate with all levels of management and assist with persons from diverse backgrounds. Bilingual candidates are highly encouraged to apply. Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1?6.

General Information Selection / Skills Test Required

Department may administer skills assessment test.

Safety Impact Position

YES

Salary Information

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification. Pay Grade: 17

Application Procedures

Only online applications will be accepted for this City of Houston job and must be received by Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at www.houstontx.gov. To view your detailed application status, please log?in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call (832)393-7238. All new and rehires must pass a pre?employment drug test and are subject to a physical examination and verification of information. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. If you need special services or accommodations, call (832)393-7238. If you need login assistance or technical support call 855-524-5627.

Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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