Residential Support Staff, Mary Eliza Mahoney

4 days ago

Boston, MA, United States The Dimock Center Full time
Residential Support Staff (Full Time)

Job Summary: To work as a part of a multi-discipline to support all families to achieve their goal of permanent housing. Provide on-site coverage to ensure smooth shelter operations and security of program participants, staff and facilities.

We have several shifts available at the following schedules:

Sunday to Thursday 11pm to 7am

Monday to Friday 3pm to 11pm

Job Responsibilities/Performance Expectations:
  • To perform duties that ensure the health, safety, and well-being of residents such as light housekeeping including but not limited to sweeping, dusting, replenishing of supplies, cleaning of bathrooms, kitchen and common living areas.
  • To develop and maintain a warm, friendly, cooperative atmosphere in the residence.
  • To safeguard the privacy and confidentiality of residents and staff and to treat individuals with dignity and respect at all times.
  • To maintain appropriate records and files as directed by the Program Coordinator.
  • Coordinate and follow up on guest facility chores and schedules.
  • Conduct daily room inspections.
  • Ensure safety procedures are followed.
  • Communicate and work well with other staff and resident.
  • Assist residents in negotiating common space.
  • Ensure compliance with all shelter rules.
  • To provide emergency coverage when necessary.
  • To attend regularly scheduled staff meetings.
  • To perform other related tasks as assigned by the Program Director.
Required Qualifications and Skills (include all technical requirements as well as required experience, training, age and/or population specific competencies):
  • Ability to work effectively and professionally with low-income families.
  • Read, write and speak English, bi-cultural/bi-lingual a plus.
  • Demonstrated ability to assess and act appropriately in emergency situations.
  • Ability to encourage conflict resolution through mediation and negotiation.
  • Ability to work both independently and as a team member.
  • Demonstrates a customer focus.
  • Demonstrates team spirit in carrying out responsibilities.
  • Demonstrates a work ethic that supports agency policies, procedures and goals.
Required Certification (include all required licensure, accreditation, board certification, and credentialing)

Must obtain First Aid/CPR within first three months of employment. Must successfully pass a CORI check.

Minimum Educational Requirements (indicate specific area of study where necessary): • High School Diploma or Equivalency and one year experience working with families in a residential environment; or BA/BS in human service related field.
  • Other (please indicate type and amount of training and experience that may suffice in lieu of formal educational background):
Physical Requirements (include physical requirements necessary to successfully perform the responsibilities of the position such as ability to stand, bend, lift, eye-hand coordination, manual dexterity and sensory perceptions): Must be able to perform above duties that may require bending, lifting, sweeping, and stretching. Working Conditions (include work space environment, departmental dress code and other essential aspects of the work environment):

Shelter space meets ADA requirements. Must maintain professional attire at all times.

Salary Range: $27,900 to $32,976 per year

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