Customer Service Representative

2 weeks ago

Louisville, KY, United States Snelling Full time
Customer Service Representative

Location: Louisville, KY 40208

Industry: Manufacturing

Job Type: Direct Hire

Pay: $22.00/hr

Schedule: 1st Shift | MonFri | 7:30am4:30pm

Overview

Snelling is seeking a detail-oriented Customer Service Representative (CSR) to support a leading manufacturing company. This role manages order entry, customer communication, and logistics coordination across six U.S. facilities. Ideal candidates thrive in a fast-paced environment and can quickly learn Nexus, the company's proprietary order and billing system.

Key Responsibilities

  • Receive, enter, and schedule customer orders via phone, email, and fax.
  • Accurately process orders in Nexus, including scheduling and customer confirmations.
  • Provide product, service, and shipment information while resolving inquiries or issues.
  • Maintain accurate records of customer interactions and order activity.
  • Coordinate with plant operations, sales, accounting, and logistics teams.
  • Monitor shipments, assess delays, and communicate updates to customers.
  • Recommend process improvements in products, shipping, or service.
  • Handle account changes, reschedules, service adjustments, and escalated concerns.
  • Perform additional duties as assigned.

Qualifications

  • Strong communication and customer service skills.
  • Ability to manage shifting priorities and complex order details.
  • Experience in logistics, shipping, or manufacturing customer support preferred.
  • Proficiency with computer systems; ability to learn new software quickly.

Benefits

  • Medical, Dental, Vision, and Life Insurance (eligible after 45 days)
  • Weekly electronic pay
  • Stable, full-time schedule with long-term career potential

How to Apply

Submit your resume for immediate consideration. Qualified candidates will be contacted promptly to schedule an interview.

Snelling participates in E-Verify and is a drug-free workplace. Candidates may be subject to drug testing.

Keywords: Customer Service, Order Entry, Logistics, Manufacturing, Shipping, Communication

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