Sales Support Analyst
4 days ago
Sales Support Analyst at PBS Systems
Be among the first 25 applicantsjob posted 1 day ago.
CompanyPBS is the fastest growing Dealership Software All Inclusive Business Platform vendor in North America. With almost 40 years in the industry, we are the third?largest Dealership Management System (DMS) provider in North America. We treat our customers as partners and friends, offering a powerful, all?in?one software suite that supports every aspect of dealership operationsfrom sales and service to inventory and accounting.
The RolePBS Systems is looking for an enthusiastic and organized individual to join our Support Team. As a Sales Support Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software. You will also have the opportunity to travel across North America to provide onsite support. This position is based out of our Texas office and is not a remote or hybrid work opportunity.
Job Responsibilities- Provide excellent software support to our end users
- Support and troubleshoot issues for the service desk
- Document and address customer issues and concerns in a professional manner
- Improve new or existing processes within the department to enhance service delivery
- Respond to both internal and external support requests in a fast?paced environment
- Cross?train to further your software knowledge and professional development skills
- Travel (25% up to 1 week per month) throughout Canada and the US
- High school diploma
- Excellent communication and analytical skills
- Customer service experience
- Automotive dealership experience is an asset
- Knowledge of Microsoft Windows and Office
- Strong organizational and time management skills
- Ability to work independently and within a team environment
- Available to work Saturday, and/or Sunday due to scheduled travel
- A valid passport
- Up to 2 weeks of travel per month within the USA and Canada
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Gym facilities (select offices) and corporate membership rates for Goodlife Fitness
- Opportunity to travel
- Great referral bonus
- Staff discounts with GM, Dell, and more
- Health and Medical benefits
- Bonus for product certifications, up to $4,800 per year
Contact
PBS Systems thanks all applicants for their interest; only those selected for an interview will be contacted. PBS Systems is an employment?equity employer. Candidates who require reasonable accommodations throughout the recruitment process may contact the Recruiting team at careers@pbssystems.com.
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