Dynamics 365 Customer Service
4 days ago
The Dynamics 365 Customer Service & Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using Microsoft's Customer Service and Omnichannel capabilities.
Responsibilities include:
- Leading workshops with business and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes.
- Designing and configuring Dynamics 365 Customer Service features including case management, queues and routing rules, SLAs and entitlements, and knowledge management.
- Implementing Omnichannel capabilities such as live chat, voice, SMS, and social channels, unified routing, workstreams, sessions, and agent scripts, and supervisor dashboards and real-time insights.
- Defining and optimizing end-to-end customer interaction flows.
- Collaborating with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate flows, and custom solutions.
- Advising clients on best practices, governance, and the Microsoft Customer Service & Omnichannel roadmap.
- Assisting in pre-sales activities by preparing demos and solution overviews when required.
Qualifications include:
- 8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions.
- Strong functional understanding of contact center operations, case management, and multi-channel communication processes.
- Hands-on experience configuring queues, routing rules, SLAs, knowledge base, Omnichannel workstreams, channels, and unified routing.
- Familiarity with Power Platform and Dataverse (Power Automate, Power Apps).
- Experience facilitating workshops, documenting requirements, and designing functional solutions.
- Excellent communication and client-facing skills.
The base salary range for this position is $106,000 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The deadline to apply for this position is 12/04/2025.
-
Customer Service Advisor
2 weeks ago
Carson City, NV, United States Schnitzer Steel Industries Inc Full timeResponsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that...
-
Customer Service Associate
2 days ago
Carson City, NV, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...
-
Customer Service Associate
2 hours ago
Carson City, NV, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...
-
Pharmacy Customer Service Associate
4 days ago
Carson City, NV, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...
-
Pharmacy Customer Service Associate
7 days ago
Carson City, NV, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...
-
Pharmacy Customer Service Associate
1 week ago
Carson City, NV, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...
-
Customer Service Representative
2 hours ago
Carson City, NV, United States Sharecare Full timeJob Description: Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize...
-
BMG Customer Service Representative
7 days ago
Carson City, NV, United States PrimeSource Building Products Full timePrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, is seeking a BMG Customer Service Representative to service customers and PrimeSource distribution centers in the Corporate Office in Irving, TX. This job position is to assist the BMG Field Team in effectively managing a geographic region of...
-
BMG Customer Service Representative
6 days ago
Carson City, NV, United States PrimeSource Building Products Full timePrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, is seeking a BMG Customer Service Representative to service customers and PrimeSource distribution centers in the Corporate Office in Irving, TX. This job position is to assist the BMG Field Team in effectively managing a geographic region of...
-
Customer Service Associate I
1 week ago
Carson City, NV, United States Dollar Tree Full timeWe’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep...
