Customer Support Representative

7 days ago

Palo Alto, CA, United States KID Inc Full time

Join KID Co., a mission?driven team building an AI?powered device that lets children ages 414 create stories, music, art, and AI companions in a safe, privacy?first environment.

Location

In?Person, Palo Alto, CA

Employment Type

Full?time

The Role

Customer Support Representative friendly, knowledgeable voice customers hear when they need help. Guide parents and families through setup, troubleshooting, and getting the most out of KID.

What Youll Do
  • Answer customer calls, emails, and chat inquiries with warmth and professionalism
  • Walk customers through device setup, feature questions, and troubleshooting steps
  • Diagnose and resolve technical issues, escalating to engineering when needed
  • Document common issues and contribute to our knowledge base and FAQs
  • Gather customer feedback and share insights with the product team
  • Help shape our support processes as we grow
Who You Are
  • A natural communicator comfortable talking to strangers and making anyone feel heard and helped
  • Patient and empathetic meets frustrated customers with kindness
  • Curious and resourceful digs until finding answers when you dont know the answer
  • Reliable shows up, follows through, and takes ownership of customer issues until theyre resolved
Requirements
  • 1+ years of experience in customer support, retail, hospitality, or another client?facing role
  • Excellent verbal and written communication skills
  • Comfort with technology and ability to learn new systems quickly
  • A quiet, professional environment for taking calls (if remote)
  • Availability to work [specify hours/time zones as needed]
Nice to Have
  • Technical background in engineering, IT, or a related field
  • Experience supporting hardware products or consumer electronics
  • Familiarity with support tools like Zendesk, Intercom, or similar platforms
  • Experience working at a startup or early?stage company
  • Passion for kids education, creativity, or child development
Why Join KID Co.?
  • Be part of a small, passionate team building something meaningful for families
  • Competitive compensation and benefits
  • Opportunity to shape the customer experience from the ground up
  • Work on a product that sparks creativity and protects kids privacy
Benefits
  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

To Apply

Send your resume and a brief note about why youd be a great fit to apply@kidco.ai. Bonus points if you tell us about a time you turned a frustrated customer into a happy one.

Equal Opportunity Employer. KID Co. celebrates diversity and is committed to creating an inclusive environment for all team members.

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