Guest Service Representative

divh2Nothing Bundt Cakes Guest Service Representative/h2pThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace./ph3Accountabilities/Duties:/h3ulliPromptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience./liliMaintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise./liliSuggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration./liliProcesses guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected./liliUpholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces./liliReplenishes retail merchandise and cake display case to ensure a strong visual presentation./liliAssists the Crafter in preparing cake decorations and packaging supplies as needed./liliComplies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene./liliMaintains a consistent work attendance and punctuality record./li/ulh3Core Values and Competencies:/h3ullistrongServants Heart/strong ulliGoes above and beyond to support the team or guest, and is reliable, trustworthy and responsive./liliKeeps the good of the team or guest ahead of personal interests or gain./liliDisplays humility and empathy in interactions with others./li/ul/lilistrongSpirit of a Champion/strong ulliDemonstrates pride in responsibilities, an intense drive and a passion to succeed./liliTakes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control./liliOperates with a strong sense of urgency and adheres to NbC brand standards./li/ul/lilistrongGenuine Connections/strong ulliProjects warmth, enthusiasm, and optimism that attracts others./liliBuilds positive, productive relationships with all team members./liliListens actively and communicates openly, clearly and respectfully./li/ul/li/ulh3Knowledge, Skills, and Abilities:/h3ulliExhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative./liliEnjoys interacting with diverse people and excels at providing a superior guest experience./liliCan perform multiple tasks simultaneously while maintaining meticulous attention to detail./liliIs diligent, organized and self-motivated./liliHas the ability to understand and carry out oral and written instructions and request clarification when needed./liliIs comfortable with new technology and has the ability to operate a point-of-sale system./liliUnderstands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency./liliHas the capacity to stand for extended periods of time and work in a fast-paced environment./li/ulh3Education, Certifications and Work Experience Requirements:/h3ulliApplicants must be 15 years of age or older./liliWhile no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus./li/ulh3Work Availability:/h3pMust have the flexibility to work various shifts, including early mornings, evenings, Saturdays and holidays, based on changing business demands./p/div