Remote Customer Service Representative

4 hours ago

United States Remote Staffing Full time
Customer Service Specialist

Customer Service Specialists are responsible for understanding the entire front-end process to ensure successful service for patients. This role involves answering inbound calls, making outbound calls, verifying information, creating orders, and scheduling patients for equipment as ordered by their doctor. Specialists also educate patients on financial responsibilities when applicable. Key Responsibilities:

  • Develop and maintain knowledge of current products and services
  • Answer calls and emails promptly, meeting performance goals
  • Document all call information per SOP
  • Answer questions about products, services, and general inquiries
  • Process orders, route calls, and follow up as needed
  • Review documentation for accuracy
  • Complete insurance verification (eligibility, coverage, co-insurance, deductibles)
  • Obtain pre-authorizations and process physician orders
  • Navigate multiple EMR systems for documentation
  • Enter and review pertinent information in EMR systems
  • Communicate trends with insurance companies to management
  • Contact patients when documentation does not meet payer guidelines

Qualifications Must Have:

  • 1+ years of call center experience
  • Proficiency in Microsoft Office

Preferred:

  • Healthcare experience
  • Inbound call handling experience
  • CNA or nursing home background

Work Environment:

  • Hours: 7:00 AM 4:00 PM CST or 10:00 AM 7:00 PM CST
  • Most shifts are MondayFriday; some TuesdaySaturday
  • 100% remote must have a quiet workspace

Job Type & Location:

This is a contract to hire position based out of Columbia, SC.

Pay and Benefits:

The pay range for this position is $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Dec 23, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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