Senior Office Assistant

Position Information
Elevate your career in public service with the County of Sonoma as a Senior Office Assistant Multiple positions currently available

Starting salary at $28.96/hour ($60,443/year), plus a competitive total compensation package*, and an additional $1.15/hour for basic bilingual assignments and $1.50/hour for fluent bilingual assignments**.

Important Date
Tentative date for the Written Examination: Wednesday, February 18, 2026

What you have the drive for

• The drive to provide exemplary customer service support
• Experience working with the public in an office environment
• A collaborative mindset, willing to work with and establish relationships with others
• Excellent interpersonal skills and the ability to communicate effectively both orally and in writing
• A talent for working well under pressure and meeting deadlines
• The capacity to work independently and exercise sound judgment
• A desire to work with the community and interact with a diverse customer base
• Superb attention to detail, with an aptitude for focusing on complex projects while working in a frequently interrupted environment
• Experience operating multi-line phone systems
• Advanced Microsoft Suite skills (the ability to edit and remediate documents in Adobe Acrobat or learn those skills is a plus)

Join the County of Sonoma as a Senior Office Assistant (SOA)
As an SOA with the County of Sonoma, youll work on various administrative tasks that are challenging and require a high level of accuracy. You will be responsible for accepting, filing, and maintaining records, ensuring they are processed promptly, accurately, and in accordance with all applicable regulations and department standards. Additionally, you will provide exceptional customer service support and:

• Be the first point of contact for the public and other agencies
• Maintain office supplies, training logs, and general inventories
• Register applications, including entering data, tracking appointments, and managing specialized caseloads
• Process forms, documents, and referrals
• Respond to inquiries by phone, in person, and through written electronic communication
• Monitor work for progress, technical adequacy, completeness, and adherence to established standards
• Create and remediate documents, and review and edit presentations
• Provide training, onboarding, and guidance to junior team members
• Staff the lobby, as needed, greeting customers, tracking visitors, and preparing rooms for meetings

Recruitment scope
This recruitment is currently being conducted to fill:

• Multiple full-time monolingual (English) and fluent bilingual (English/Spanish) positions in the Human Services Department
• One full-time monolingual (English) position in the Department of Agriculture, Weights, and Measures

It is anticipated this recruitment will be used to fill future English and bilingual (English/Spanish) full-time, part-time, and extra-help positions during the active status of the list. If you are interested in current or future vacancies, we encourage you to apply now

What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, a challenging and rewarding work environment, and the satisfaction that your contributions improve our shared community. Flexible work arrangements and excellent benefits* are also available, including:

• Hybrid Telework - A schedule that meets the needs of staff, department operations, and the communities we serve, depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months full-time) for good work performance; eligibility for annual increases thereafter, up to the top of the salary range
• Bilingual Premium Pay** - An additional $1.15 for basic bilingual positions and $1.50 for fluent bilingual positions on top of the hourly pay rate
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Additional Benefits - Dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - Up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - Public Service Loan Forgiveness through the U.S. Department of Education
• Benefits described herein do not represent a contract and may be changed without notice. See SEIU MOU and Employee Benefits Directory for details.
• Bilingual positions require English and Spanish skills at basic or fluent level. An examination will be conducted prior to employment in a bilingual position. Bilingual premium pay is $1.15/hour for basic and $1.50/hour for fluent.

Application
Application submissions require the Supplemental Questionnaire to be completed.

Minimum Qualifications
Experience and Education: Any combination of training and experience likely to provide the required knowledge and abilities. Normally, two years as an Office Assistant II with the County or two years of comparable work experience in an office environment will provide this opportunity.

Special Skill Assignment
Some positions may require the ability to type at a corrected speed of 45 words per minute. All positions require considerable ability to operate a personal computer and multiple software. Some positions may require the ability to communicate in a language other than English.

License
Possession of a valid drivers license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. The positions advertised on this announcement do not require possession of a valid California Drivers License.

Considerable knowledge of: clerical and department practices, procedures, programs, services, policies, and regulations; the purpose and processing of a variety of forms and documents; English grammar, vocabulary, spelling, punctuation and composition.

Working knowledge of: methods and techniques used in researching, proofing, evaluation, gathering, organizing and arranging data; techniques and practices for leading workers; basic mathematics; business letter writing; the use of electronic information equipment and specific systems as used within the department.

Ability to: read and write English at a level necessary to understand procedures, manuals, policies and guidelines; speak English to communicate information clearly; establish and maintain harmonious work relationships with employees and the public; communicate effectively verbally and in writing with individuals from diverse backgrounds; enter data accurately into automated systems; maintain confidentiality of restricted information; work independently with minimal supervision; use electronic information equipment and department-specific systems; explain regulations and procedures to others; supervise and guide others; organize and maintain department files; research, proof, evaluate, and arrange information; produce computer-based materials such as graphs, charts, and reports; perform rapid mathematical calculations; operate standard office equipment.

Selection Procedure
The selection process includes an Application and Supplemental Questionnaire Appraisal Examination (pass/not pass), a multiple-choice written examination (weight 100%), and other steps as described in the notice.

Important Date
Tentative date for the Written Examination: Wednesday, February 18, 2026

Applicants must attain a minimum passing score of at least 70% on the written examination to be placed on the employment list. The minimum passing score may be adjusted based on factors such as difficulty, breaks in scores, number of candidates, vacancies, and past practice.

A background investigation is required prior to employment. Conditional job offers will outline any additional requirements (e.g., physical exam, drug screen).

How To Apply
Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted in person, via fax (707-565-3770), email, or by mail. All applications and supplemental information must be RECEIVED by the deadline. Applications received after the recruitment closes will not be accepted.

The County of Sonoma is an Equal Opportunity Employer. We value diversity and are dedicated to creating a workplace that is inclusive and representative of the communities we serve.

HR Analyst: EP

HR Tech: VH