Event Services Manager

Additional Information Relocation Assistance Available Job Number 25195619 Job Category Event Management Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States, 80019VIEW ON MAP (Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States, 80019) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $28.35 - $34.13 per hour Bonus Eligible: Y Expiration Date: 01/06/2026 JOB SUMMARY Assists in supervising team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting Event Services Operations u2022 Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard. u2022 Delegates tasks to ensure room sets are u201con timeu201d and meet Event Service Standards. u2022 Manages departmental inventories and assets including par levels and maintenance of equipment. u2022 Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). u2022 Ensures candy rotation on all meeting room sets (if applicable). u2022 Establishes consistent standards for regular meeting room sets and VIP meeting room sets. u2022 Conducts function room inspections prior to each function to ensure the room is set according to specifications. u2022 Maintains cleanliness and sanitation standards in all banquet operation areas. u2022 Coordinates routine maintenance to ensure a quality meeting facility. u2022 Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event. u2022 Coordinates the necessary departments to maintain the meeting room standards. u2022 Reviews the Diary weekly to ensure space maximization. u2022 Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Providing Exceptional Customer Service u2022 Makes presence known to customer at all times. u2022 Stays available to solve problems and/or suggest alternatives to previous arrangements. u2022 Sets a positive example for guest relations. u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Responds to and handles guest problems and complaints. u2022 Empowers employees to provide excellent customer service. Conducting Human Resources Activities u2022 Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals. u2022 Ensures employees understand expectations and parameters. u2022 Attends and participates in all pertinent meetings. u2022 Leads shifts and actively participates in the servicing of events. u2022 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. u2022 Conducts monthly department meetings with Event Service staff. u2022 Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Weu2019re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more. Why have less when you can have MORE u2014 all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotelu2014offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.