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Customer Service Conceirge

2 weeks ago

Newport Beach, CA, United States Neiman Marcus Full time

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns and Retail-tainment initiatives.

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Streetthe crossroads of fashionis a singular destination for discerning customers around the world.

Neiman Marcus and Bergdorf Goodman are proud to be part of Saks Globals distinguished portfolio of world-class luxury retailers and real estate assets.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.

Customer Service Concierge - Newport Beach

Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties, to support your client experience.

What You'll Do
  • Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
  • Swiftly manage escalated customer issues; partner with in-store leadership when required.
  • Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
  • Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.
What You Bring
  • Minimum 1 year of experience
  • Experience in customer service or hospitality industries with proven ability to effectively promote products and services
  • Familiar with and able to use retail and mobile technologies
  • Associates must be able to work a flexible schedule, which will include evenings, weekends, and holidays

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

  • Disability Benefits
  • Paid Parental Leave, Paid Family Leave, and Adoption Support
  • Paid Time Off
  • Retirement Savings Plan (401K) and Life Insurance
  • Financial Solutions
  • NMG Associates Core Discount of 30%
  • Personal and Professional Development Opportunities
About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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