Customer Service Representative
5 days ago
The Customer Service Representative will provide exceptional support across phone, email, and chat while playing a key role in reengaging past customers and strengthening ongoing customer relationships. This role blends traditional customer service with proactive outreach and special project work designed to reintroduce products and encourage repeat business.
Customer Support & Case Management:
Process customer cases according to company policies across multiple systems
Take and return incoming calls, troubleshooting to resolve customer issues
Respond to customer emails and chats; schedule follow-up calls as needed
Enter and maintain accurate customer information, documentation, and case details
Track and document all customer interactions and follow-up activities
Customer Reengagement Initiative:
Reconnect with previous customers who have not ordered recently
Understand customer needs and reintroduce new or existing products
Share product updates, promotions, and discount codes
Support strategic outreach to drive repeat business
Support broader customer service initiatives and special projects as assigned
Customer Service Representative Background Profile:
High School Diploma required
Minimum 2 years of customer service experience
Data entry experience with strong accuracy
Excellent phone presence and communication skills
Strong multitasking, organization, and problem-solving abilities
Preferred Experience:
Retail experience, especially eCommerce or catalog/online retail
Comfort working in fast-paced, team-oriented environments
Positive attitude, strong energy, and enthusiasm for engaging customers
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings You can see the extensive list of benefits on our website under the Candidate "Benefits" tab.
Features and Benefits of Client:
Medical, Dental, Vision
401K with match
4 weeks PTO
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