Strategic Account Manager St. Petersburg, FL

Were looking for a Strategic Account Manager to join us here at Sign In Solutionssomeone who excels at creating long?term, trusting relationships with customers and driving strategic growth. In this role, you will oversee a portfolio of assigned clients, develop new business from existing accounts, and actively seek new sales opportunities. Youll serve as a trusted advisor to key stakeholdersincluding C?level executiveswhile navigating complex relationships, aligning solutions with client goals, and delivering measurable value. This position is ideal for a proactive and experienced professional with a customer?first mindset and a proven track record of exceeding business objectives. Youll also play a key role in forecasting and budgeting, ensuring revenue growth, and improving customer retention.

This can be either a hybrid position based in St?Petersburg, Florida or remote depending on location.

Sign In Solutions is a leader in Visitor Management, transforming how organizations manage visitors, employees, and compliance. Our platform goes beyond visitor management, providing real?time analytics and automation that help to reduce risk, improve security, and create seamless workplace experiences.

We offer solutions for visitor and contractor management, compliance tracking, workspace optimization, and scheduling. By leveraging automation and data?driven insights, we help businesses reduce risks while delivering exceptional experiences for employees and guests.

At Sign In Solutions, we believe in safe, secure, and welcoming workplaces. Our mission is to empower organizations to create secure and productive environments where people thrive.

For us culture isnt just a buzzwordits at the core of everything we do. We believe that fostering an inclusive and dynamic environment enables our team to do their best work. Our values guide our daily interactions and decisions.

Customer First We prioritize the needs of our customers in everything we do.

Respect & Dignity We foster an inclusive, supportive, and diverse workplace.

Accountability & Empowerment We take ownership and empower each other to succeed.

Honesty & Positivity We communicate openly and celebrate wins, big and small.

Were Here to Win We push boundaries and strive for excellence.

• Serve as the primary point of contact and strategic partner for key clients
• Own and grow a portfolio of high?value accounts with a focus on long?term success and profitability
• Build strong, consultative relationships with senior stakeholders and executive sponsors
• Drive client strategy by deeply understanding their business goals, identifying opportunities for expansion, and delivering tailored solutions
• Lead contract negotiations and renewals with a focus on win?win outcomes
• Collaborate with cross?functional teamsincluding Sales, Product, Marketing, and Customer Successto ensure seamless delivery and account satisfaction
• Provide regular performance updates and strategic reviews with both internal teams and clients
• Track, forecast, and report on key metrics such as client health, revenue growth, and churn risk
• Identify and mitigate risks to account performance, addressing issues with urgency and transparency
• Represent the voice of the customer internally to influence product development and operational improvements
• Manage and grow Enterprise accounts by driving expansion and upsell revenue
• Share best practices and offer strategies for account development
• Assist in forecasting and budgeting, providing insights into revenue trends, customer retention, and growth opportunities
• Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Use a data?driven approach to lead outreach campaigns, analyze engagement, and increase product utilization
  

• 5+ years of progressive experience as an Account Manager, Strategic Account Manager, Key Account Manager, or in a client?facing consultative sales role
• Experience working in a SaaS or security?focused company is strongly preferred
• Bachelors degree in Business Administration, Sales, Marketing, or related field (MBA a plus)
• Proven success in managing complex client relationships and negotiating high?value contracts
• Strong communication, presentation, and influencing skills at all organizational levels, including executive and boardroom environments
• Demonstrated ability to lead cross?functional initiatives and align stakeholders on shared objectives
• Proficiency with CRM tools such as Salesforce, HubSpot, or Zoho CRM; advanced Excel skills a plus
• Adept at balancing multiple priorities and projects with strong attention to detail
• Experience developing account plans, managing budgets, and meeting or exceeding sales quotas
• A proactive, analytical, and growth?minded approach to account management
• Willingness to travel occasionally for client meetings, events, or internal collaboration
• Hands?on experience with renewals, expansions, and upsell opportunities to drive account growth
• Analytical thinker with strong problem?solving and critical thinking skills
• Outstanding listening skills with the ability to translate client communications into solutions
  

• Phone Interview with our HR team
• Meet with the hiring manager and other members of the team
• Culture meeting with other members of the team