Full Time Customer Service Rep

2 weeks ago

Lancaster, PA, United States Pennsylvania Staffing Full time
Customer Service Representative

The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers. Job includes both inbound and outbound telephone responsibilities. Must be available to work every weekend and a few days during the week.

Susquehanna Printing is part of a long tradition of printing in Lancaster County, beginning in the mid-1860s. Our long-standing expertise in printing continues to this day, as Susquehanna Printing produces the daily LNP newspaper and four local weekly newspapers, plus tabloids, books, and periodicals for businesses throughout the mid-Atlantic region. Susquehanna Printing is part of Steinman Communications. Susquehanna Printing has expanded its business to include state-of-the-art solutions for scheduling, layout, digital printing, inserting, binding, direct mail, and quality control.

We know that employees are a business's greatest asset and the primary driver of success. We are committed to attracting and retaining people who are bright, curious, flexible, and energetic.

Full Time Benefits:

  • 4 weeks PTO to start (pro-rated for first year)
  • Paid Holidays
  • Benefits: medical, prescription, dental, vision, short-term disability, basic life insurance
  • 401(k) with Company Match
  • Wellness program
  • Employee Assistance Program
  • Parental leave program
  • Employee Referral Program

Work Schedule:

  • Full Time hours- Wednesday, Thursday, and Friday 8:30am-4:30pm and Saturday and Sunday 5:30am-1pm. Off Monday and Tuesday

Essential Job Functions:

  • Work well with staff and supervisors
  • PC computer operations and software products such as Newzware.
  • Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances
  • Inbound and outbound telephone responsibilities
  • Follow all Standards and Acceptance guidelines and memos
  • Know and understand all rates pertinent to the products and programs you sell
  • Maintain acceptable production and accuracy levels
  • Serve the needs of carriers and news dealers so they can meet customer expectations
  • May complete recurring reports, standard form letters and memos
  • May assist Circulation District Managers or management with project needs
  • Ability to work in a fast-paced environment

Location: Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30, you have access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C.

Requirements:

What are we looking for?

  • High school diploma or equivalent
  • Previous customer service experience is preferred
  • Ability to speak clearly and use proper grammar
  • Basic typing skills

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