Customer Service Representative

Join a third party Financial Services company as a French Bilingual Customer Service Representative in a work from home setting Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met. All informative calls, not sales or collections. 14 calls an hour, 100% on the phones all day. Verify insurance with agents (for example if a deduction is too high). Upload information to company's internal website. Leave scripted messages when insurance agents don't answer the phone (based on client approved messages). This position is essentially a contract role, but they will move them over to another department or potentially keep them on after 2-3 months.

Main Position Details:

• Start: 01/05
• Pay: $16.00/Hr
• Training: First 2 weeks 8:30am-5:00pm CST, they will go through class room training, shadowing, and handling calls with people listening in.
• Schedule: Must be open for either of the options listed below:
  • Tuesday - Friday 10:30am - 7:00pm & Saturday 7:00am - 4:00pm CST
  • Monday - Friday 10:30 - 7:00pm CST
• Location: 100% remote
• Duration: Starts as 3 Month contract. May be eligible to be moved to another department after completing contract depending on performance.

Qualifications:

• High School Diploma
• 1+ year of Customer service experience.
• Ability to type 30 WPM
• Comfort level that they WILL be on the phones all day long

Job Type & Location: This is a Contract position based out of Baton Rouge, LA. Pay and Benefits: The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Dec. 3rd, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services: We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.