Medical Assistant II

Packard Childrens Health Alliance is a network associated with Lucile Packard Childrens Hospital and the Stanford School of Medicine. We bring community physicians together to provide care for children and expectant mothers in the Bay Area. We have more than 650 leading pediatricians and obstetrician/gynecologists and are growing fast.

Job ID: PC_00025995-10312025

The Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients. The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor.

• Administrative duties:
• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
• Schedules and edits patient physician appointments for new and returning patients; schedules consultations with other clinics or physicians as needed.
• Greets patients and requests that patients and visitors be seated in the waiting room and communicates any delays as needed.
• Collects patient demographic and insurance data.
• Determines and documents need for signatures for conditions of registration.
• Identifies and obtains services requiring authorization and appropriate process for the payer type.
• Informs new and returning patients of authorization and payment.
• Collects and posts co-pays.
• Obtains required signatures.
• Maintains records in accordance with guidelines; files and retrieves electronic medical records.
• Prints and uses scheduling reports; retrieves and prepares patients charts.
• All other duties as assigned.

• Clinical duties:
• Prepares the necessary equipment and supplies for exam; maintains inventory of supplies in examination rooms and keeps rooms clean and orderly.
• Escorts patient to exam room; measures and records vital signs.
• Prepares patient for examination or treatment and performs routine screening tests; explains treatment procedures to patients.
• Reports patient concerns and symptoms to licensed clinic personnel; documents clinical information accurately and completely.
• Assists physicians with procedures; administers medications by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical services as authorized.
• Collects and sends specimens to labs per protocol; processes prescription refill requests per established practice.
• Other duties as assigned.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

• Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program.
• Experience: One (1) year of progressively responsible and directly related work experience.
• Licensure/Certification: Current Cardiopulmonary Resuscitation (CPR) certification.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology.
• Knowledge of inventory management practices.
• Knowledge of computer systems and software used in the clinical area.
• Ability to educate patients and/or families on disease and care per physician protocols.
• Ability to perform standard clinical procedures according to established protocols.
• Ability to communicate clearly, both orally and in writing.
• Ability to follow oral and written instructions.
• Ability to interact with diverse patients/families and demonstrate customer service skills in high-volume, stressful situations.
• Ability to solve problems and identify solutions; plan, organize, prioritize, and meet deadlines.
• Ability to manage multiple tasks and a high volume of interactions (phones, patients); field phone calls and answer questions.
• Ability to multi-task and adapt to changing priorities; adjust communications to fit the audience.
• Ability to stay calm in a fast-paced environment.

The Physical Requirements and Working Conditions are available from Human Resources. Reasonable accommodations will be made for individuals with disabilities to perform essential functions. Risk of exposure to bloodborne pathogens exists.

Pay Range
Compensation is based on role requirements; range may be influenced by education, experience, knowledge, skills, location, and abilities. Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $26.46 to $31.75

Stanford Medicine Childrens Health (SMCH) values diversity and is an equal opportunity employer. SMCH does not discriminate on race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or the perception of any of the above. Qualified applicants with criminal convictions will be considered in accordance with the San Francisco Fair Chance Ordinance.