Program Coordinator

VCU Health is seeking authentic, passionate and inspiring candidates to support program coordination for our virtually-enabled Hospital-at Home (HaH) program and Remote Patient Monitoring (RPM). This on-site position is housed in the health system's Continuum Integration Center in north Richmond, this exciting opportunity offers innovation, professional growth, and opportunity to be a part of an already incredible team. Located in contemporary offices on Richmond's Northside, this on-site position will support the continued growth and development of a robust VCU Health at Home strategy.

The focus of the position is:

• Meeting minutes for teams meeting
• Manages Remote Patient Monitoring Kit (RPM) Inventory
• Manages Pagers
• Calls or sends certified mail to patients if missed RPM pick up and reschedule
• Scanning
• Distributes faxes
• Hospital at Home (HaH) and RPM staff HR file maintenance
• Supports Nurse Clinician with nurse onboarding and orientation
• Hospital at Home and RPM Attendance reports
• Payroll Nurse Manager staff members, including time and attendance audits for fiscal accountability
• Outlook scheduling support for Nurse Manager, Continuing Care Team Lead
• Clinical Supplies and Inventory ordering and accounts payable fiscal support
• Clinical Supply organization maintains designated supply room
• Unit charge reconciliation (daily)
• Provides cross-coverage for other Program Coordinator
• Other duties as assigned

The successful candidate will have:

• Professional enthusiasm and commitment
• Creative problem solving and critical thinking skills
• Ability to plan, motivate and organize self, others and work in order to achieve objectives and targets
• Exceptional interpersonal skills, with demonstrated ability to establish, maintain, and leverage positive, productive working relationships with individuals at all levels throughout an organization
• Strong technical/computer skills with the ability to work in multiple applications and on various devices such as Microsoft Word, Excel, Teams
• Determination to deliver outcomes and is able to overcome obstacles in order to move forward
• Strong written, verbal and interpersonal communication skills
• Highest-level customer service standards.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED: Minimum of four (4) years of previous secretarial/administrative work experience in an office setting. Previous experience with Microsoft Office applications and e-mail/calendaring.

Experience PREFERRED: Five (5) years of previous secretarial/administrative work experience in an office setting. Previous experience in an academic health care setting.

Education/training REQUIRED: High School Diploma or equivalent

Education/training PREFERRED: Associate Degree in Business, Accounting, or related field from an accredited program

Independent action(s) required: Project management and communication with a variety of individuals/entities and decision making.

Supervisory responsibilities (if applicable): N/A

Additional position requirements: N/A

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate): Activities: Prolonged sitting, Walking (distance), Reaching (overhead, extensive, repetitive), Other: high volume computer, telephone, and paperwork

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change