Airport Customer Serv/Gate ambassador
4 days ago
Job Summary Details:
The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination, organizing wheelchair availability, and assisting with transfers, especially during high-volume situations. The Gate Ambassador acts as a communication bridge between the gate, passenger assistants, shift leaders, and dispatchers. Must be able to work weekends/holidays if part of work schedule. 1st and 2nd shift available, $15.75 pay.
Key Responsibilities:
- Monitor and manage a group of assigned gates to ensure all passengers who need wheelchairs receive assistance efficiently.
- Communicate with passengers about the airport and airline services available.
- Assist with the passengers who need a wheelchair between connecting flights when needed.
- Support and assign Passenger Assistants when there are multiple passengers or needing extra assistance.
- Coordinate with dispatcher, coordinator and shift leaders regarding gate assignments, delays, or passenger issues.
- Report on any issues such as late arrivals, no-shows, or gate changes.
- Ensure an adequate number of wheelchairs are available and organized for each gate.
- Maintain awareness of flight schedules and arrival times to anticipate transfer needs.
Qualifications:
- Must be 18 years of age or older.
- High school diploma or GED required.
- Previous experience in customer service. or similar work experience preferred.
- Ability to work in a fast-paced, time-sensitive environment.
- Must be able to read, write and communicate in English.
- Effective communication skills and professionalism.
- Collaborator with an initiative-taking and helpful attitude.
- Able to lift and maneuver wheelchairs when needed.
- Flexibility to work various shifts, including weekends and holidays.
- Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
About UsABM (NYSE: ABM) is one of the worlds largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABMs comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, youll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether youre looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
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Nashville, TN, United States Nashville Staffing Full timeGate Ambassador The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination, organizing wheelchair availability, and assisting with transfers, especially during high-volume situations....
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Nashville, TN, United States Nashville Staffing Full timeGate Ambassador The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination, organizing wheelchair availability, and assisting with transfers, especially during high-volume situations....
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Nashville, TN, United States Nashville Staffing Full timeGate Ambassador The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination, organizing wheelchair availability, and assisting with transfers, especially during high-volume situations....
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Nashville, TN, United States Nashville Staffing Full timeGate Ambassador The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination, organizing wheelchair availability, and assisting with transfers, especially during high-volume situations....
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2 weeks ago
Nashville, TN, United States Nashville Staffing Full timeGate Ambassador The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination, organizing wheelchair availability, and assisting with transfers, especially during high-volume situations....
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2 weeks ago
Nashville, TN, United States Nashville Staffing Full timeGate Ambassador The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination, organizing wheelchair availability, and assisting with transfers, especially during high-volume situations....
