Patient Services Associate

2 days ago

Lancaster, CA, United States High Desert Medical Group Full time

High Desert Medical Group is seeking a full time Patient Services Associate Float (PSA) for our reception areas of the clinic. The candidate will be responsible for a variety of tasks that lead to a high level of customer satisfaction. Our Patient Services Associates work closely and successfully with other members of the healthcare team to provide quality healthcare to HDMG patients and other customers.

Summary of Duties:

  • Smile and make eye contact when greeting patients and other customers.
  • Demonstrate care, concern, and courtesy when interacting with all internal or external customers.
  • Receiving and transferring phone calls with proper phone etiquette.
  • Scheduling appointments, including same day or follow-ups when applicable.
  • Promptly remove cancellations and no-shows form scheduler.
  • Verifying insurances and eligibility.
  • Collect applicable copays; print and balance cash reports.
  • Maintain an accuracy rate of 95% or above when inputting patient statistics.
  • Maintain neat, clean, and professional-looking work areas.
  • Perform all other duties as assigned.
Position hours are: Monday through Friday 8am to 5pm.

The pay range for this position at commencement of employment is expected to be between $21.31 - $28.40/year, non-exempt; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
  • High school diploma or equivalent.
  • 6 months of medical experience required.
  • Excellent customer service skills.
  • Be compassionate, have a positive attitude, and work well with others.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to handle and prioritize tasks in order to meet all given deadlines and productivity goals.
  • Ability to responsibly handle matters of a confidential nature.
  • Ability to work in a multi-task, high-demand environment.

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