Business Analyst

1 week ago

West Hartford, CT, United States cyberThink Full time
Job Description:
As a Business Analyst supporting the Client Electronic Workflow initiative, you will play a key role in modernizing law enforcement data exchange across state. This role involves training, onboarding, and change management. You will work directly with law enforcement personnel, IT staff, and system vendors to ensure successful adoption of electronic workflows that improve efficiency and statewide collaboration.
Key Responsibilities:
  • Deliver in-person, remote, and hybrid training for CISS electronic workflow users
  • Support "train-the-trainer" initiatives to promote sustainable user education
  • Facilitate onboarding sessions, kickoff meetings, and operational readiness activities
  • Conduct User Impact Assessments, ROC drills, and role-mapping exercises
  • Guide departments in updating local workflows to align with statewide standards
  • Serve as liaison between Client, and other stakeholders
  • Capture and escalate feedback to improve system performance and training resources
  • Collaborate with RMS vendors to ensure workflow readiness
  • Assist with system demonstrations, pilot projects, and feature adoption
  • Provide weekly status reports summarizing progress, issues, and recommendations
Required Skills, Experiences, Education, and Competencies:
  • Experience in public safety or criminal justice, preferably law enforcement
  • Strong familiarity with law enforcement workflows, RMS systems, and CJIS applications
  • Knowledge of CISS electronic workflow components and adjudication processes
  • Strong training, facilitation, and technical communication skills
  • Proficiency in MS Word, PowerPoint, Excel, Visio, Adobe Acrobat, and remote training platforms
  • Ability to work independently and collaboratively, managing multiple priorities under tight deadlines

The hourly range for roles of this nature are $45.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

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