Assistant House Manager| Part-Time | Seminole Theatre

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

To provide professional and courteous front-of-house operations under the direction of the House Manager at Seminole Theatre. The Assistant House Manager ensures the adherence of established protocols, safety and comfort of all patrons and artists during rentals, and performances. Assist house manager with coordination of show start/stop times, holds, and general time management. Provide patrons with guidance and direction when seating, during performances and exiting of theatre. Seat latecomers and patrons returning to their seats during the performance, using a flashlight and observing hold policies. Remain in lobby or theatre throughout the performance. Be posted in a prominent location at intermission and following performance to handle patron inquiries. Act as the point of contact for volunteer ushers. Explain procedures for emergency situations, seating, holds, and concessions sales. Check public areas, including restrooms, lobbies, theatre, foyer, and front of building and take care of any appearance and /or safety issues. Set up rooms for special events. Explain patron services and policies. Maintain a positive, presentable image for the Seminole Theatre. Other duties as assigned 

This role will pay an hourly wage of $14.00 to $20.00. 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31, 2025.

Responsibilities

• With the assistance of Housekeeping Manager, participate in the selection of staff; provide or coordinate staff training; foster a positive work environment; motivate employees; work with employees to correct deficiencies; implement discipline procedures.
• Assist in the establishment of schedules and methods for the set-up of facilities for scheduled events; recommend policies and procedures that can benefit department.
• Plan, prioritize, assign, supervise and review the work of staff involved in event set-up and clean-up operations.
• Supervise and participate in set-up and clean-up of events and general housekeeping of facility.
• Monitor the work of crew and temporary labor crews while on shift; provide advice and assistance.
• Provide ongoing inspection of buildings and grounds; identify housekeeping deficiencies and initiate corrective measures.
• Maintain storage areas, supplies and equipment as necessary; complete purchase orders for supplies and materials.
• Coordinate event set-ups/breakdowns with other building department’s schedules.
• Perform related duties and responsibilities as required.

Qualifications

• Follows instruction and direction well. Ability to disseminate and convey instruction to others. 
• Available for morning, evening, and night shifts as required during the week and weekends 3. Ability to climb stairs 
• Ability to lift 40 lbs. 
• Comfortable standing for extended periods of time 
• Attention to detail. Time management. 
• Ability to work effectively in a fast-paced environment 
• Experience working in a customer service environment a plus but not required. 
• Bilingual a plus. 
• Ability to consistently display a positive, friendly, and energetic attitude and appearance 
• Must be available weekends, holidays, and evenings 
• Excellent customer service skills 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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