Livevox Developer

JD for Livevox Developer:
Integrate LiveVox's proactive outreach with NICE CXone
: Use APIs and SDKs to integrate LiveVox's outbound dialing, automated messaging, and conversational AI features into the NICE CXone platform.
Develop Studio scripting in NICE inContact
: Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows.
Create LiveVox Designer scripts
: Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns.
Integrate third-party systems
: Connect the joint LiveVox-NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g., Salesforce), Snowflake, or other enterprise applications.
Build custom API integrations
: Use LiveVox and NICE APIs to create custom applications, automations, and connections to meet unique business requirements.
Functional and technical responsibilities
Design blended omnichannel workflows
: Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single user interface.
Optimize and maintain applications
: Troubleshoot, debug, and optimize existing scripts and integrations to improve performance, enhance call center efficiency, and ensure seamless operation of both platforms.
Manage NICE CXone features
: Work with NICE CXone components, including call routing, intelligent virtual agents (IVAs), workforce management (WFM), and quality management (QM) tools.
Ensure compliance
: Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).
Collaboration and support
Work with cross-functional teams
: Collaborate with business analysts, solution architects, and contact center managers to gather requirements, design solutions, and ensure successful deployment.
Provide technical expertise
: Serve as a subject matter expert on both LiveVox and NICE CXone platforms to guide project teams and provide support for technical issues.
Create and maintain documentation
: Generate detailed technical documentation for developed applications and integrations.
Engage in agile processes
: Participate in sprint planning, daily stand-ups, and other agile methodologies to deliver projects in a fast-paced environment