Strategic Account Manager, Principal
3 days ago
Your Role
The Stellarus Customer Success Team drives customer value realization and long-term adoption of Stellarus solutions through strategic partnerships, delivering proactive guidance, and ensuring measurable business outcomes. The Strategic Account Manager, Customer Success will report to the Senior Director, Customer Success. In this role you will lead our partnership with Blue Shield of California, orchestrating alignment between business, product, and technology teams to deliver measurable impact. Your mission is to embed Stellarus as an indispensable technology partner by deeply understanding Blue Shield of California's business, aligning our solutions to their strategic objectives, and delivering quantifiable clinical and financial outcomes. This role requires a rare blend of strategic acumen, deep healthcare industry expertise, commercial ownership, and executivelevel relationship management. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Knowledge and Experience
- Requires a bachelor degree or equivalent experience
- Requires a minimum of 10 years of prior relevant experience
- Requires healthcare experience in customer success, strategic account management, or healthcare consulting with demonstratable experience leading core account management functions
- Requires experience in building trusted relationships with C-suite executives, with the ability to take complex data and create an impactful story for decision making
- Understanding not just the business side of health plans, but also the technical, operational, product, and support aspects that help a health plan succeed preferred
- Technical expertise in both product and software development lifecycles with proficiency in CRM and analytics tools like Salesforce with experience overseeing technology initiatives, partnering with product and technology teams to deliver complex solutions preferred
- Fast-paced, start-up experience with a proactive, client-focused approach preferred
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