Training Specialist

1 week ago

Jacksonville, FL, United States Olympus Insurance Company Full time
Job Title: Training Specialist

Reports to: Director of Operations

Direct Reports: None

Location: Jacksonville Office

Position type: Full Time

FLSA Status: Exempt, Salaried

Who We Are

Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a vibrant and encouraging team where you can be a part of delivering the insurance experience that people deserve. Think Ahead. Think Olympus.

What Olympus Offers

At Olympus our White-Glove service extends to our team members We offer employer-sponsored medical, dental, and vision plans, along with company-paid life insurance and short- and long-term disability coverage. Secure your future with our 401K plan that includes up to 4% company match. Enjoy a welcoming employee breakroom, paid time off, paid holidays, pet insurance, company discount programs, and opportunities for educational and professional development. With many additional perks, we're committed to supporting your health, happiness, and career growth

Job Summary

We are seeking a dynamic and experienced Training Specialist for our Operations and Claims Department to design, implement, and lead impactful training programs. In this critical role, you'll be responsible for building and delivering a comprehensive training curriculum, ensuring teams are equipped with the tools, knowledge, and support to handle their work product accurately, efficiently, and empathetically.

What You'll Do
  • Design department-specific training programs for claims, policy services, and underwriting teams covering technical skills, regulatory compliance, customer interaction, and systems proficiency.
  • Develop structured training curricula, including manuals, assessments, performance benchmarks, and role-specific learning paths with a primary focus on the operations/claims department.
  • Facilitate live and virtual training sessions, coaching, and calibration exercises to strengthen consistency and effectiveness across the department.
  • Work closely with Claims leadership and subject matter experts to tailor learning initiatives to operational goals and evolving regulatory requirements.
  • Monitor trainee performance, provide feedback, and adjust programs to address skill gaps and boost results.
  • Lead monthly Quality Assurance calibration sessions, integrating QA feedback into training to promote continuous improvement.
  • Serve as an internal expert and training partner, supporting departmental growth and aligning practices with company values and Florida compliance standards.
What You Bring
  • 2-6 years of experience designing and delivering job-specific training in a corporate or insurance environment.
  • Experience working with Articulate 360, Canva, and LMS platforms.
  • Direct experience with training curriculum development, facilitation, and assessment tools.
  • High School diploma/GED required; Bachelor's degree or relevant certifications preferred.
  • Strong communication, instructional design, and presentation skills.
  • Insurance and/or claims experience strongly preferred.
  • A self-motivated, analytical thinker with a passion for education and operational excellence.


EEOC Compliance

Olympus Insurance Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based upon race, religion, color, national origin, sex, age, sexual orientation, gender identity, status of an individual with a disability, veteran status or any other characteristics protected by federal, state or local law.

Pay Range: $60,000 - $80,000 per year

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