Human Resources Manager

Holland Aquatic Center

Job Title: Human Resources Manager   

Department: Administration                     

Reports To: Executive Director                            

Position Summary

Core Values - At Holland Aquatic Center, we are guided by five core values that shape our work and everyday interactions: 

1. Work Hard - We show up ready, stay reliable, and always finish what we start. 

2. Care Deeply - We treat guests and team members with respect, kindness, and authenticity. 

3. Keep Learning - We stay curious, grow from feedback, and solve problems together. 

4. Be Honest - We speak up, act with integrity, and own our choices. 

5. Be Professional - We show up prepared, committed to safety, and hold ourselves to high standards. 

Essential Functions:

The Human Resources Manager (HR Manager) provides strategic leadership and oversight of the organization’s human resources function. This role manages HR operations while partnering with the leadership team and external vendors, and is responsible for HR strategy, legal compliance, workforce planning, risk management, and people-related governance. The HR Manager ensures HR practices align with organizational goals, legal requirements, and a strong, inclusive workplace culture.

Key Responsibilities

HR Leadership & Strategy

• Develop and lead workforce planning and HR strategic initiatives
• Establish, maintain, and govern HR policies, procedures, and best practices
• Design and monitor HR metrics and analytics for leadership and board reporting

Legal Compliance & Governance

• Ensure compliance with federal, state, and local employment laws in partnership with the Executive Director and external advisors
• Oversee wage and hour compliance, employee classification, and personnel file standards
• Manage HR audits and mitigate people-related risks

HR Systems

• Administer and optimize HRIS and HR technology systems
• Ensure data privacy, confidentiality, and secure HR records

Recruitment & Talent Acquisition

• Lead recruiting strategy, job analysis, and job description development
• Oversee compensation benchmarking and hiring approvals
• Train and support hiring managers on effective, compliant hiring practices
• Approve offers and ensure consistent, equitable hiring decisions

Employee Lifecycle Oversight

• Oversee onboarding processes and introductory period tracking
• Ensure consistent application of HR policies throughout the employee lifecycle
• Monitor transitions, role changes, and employee status updates

Compensation, Benefits & Payroll

• Develop and maintain salary structures and pay equity practices, in partnership with the Executive Director
• Lead benefits plan design, renewals, and compliance (ACA, COBRA, ERISA)
• Serve as primary liaison with benefits brokers and payroll vendors

Performance Management

• Design and maintain performance management frameworks and tools
• Support managers with performance improvement plans, corrective action, and coaching

Learning & Development

• Assess organizational training needs and lead manager development initiatives
• Ensure compliance and required training programs are implemented and tracked

Employee Relations & Engagement

• Lead employee recognition, engagement and culture initiatives
• Oversee investigations, conflict resolution, and complex employee relations matters
• Assist the Executive Director to partner with external investigators or legal counsel, as needed

Health, Safety & Wellness

• Oversee workplace safety programs, incident reporting, and emergency preparedness – in partnership with the Safety Manager
• Manage workers’ compensation programs and vendor relationships
• Promote employee wellness initiatives

Qualifications 

Required

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 7+ years of progressive HR experience, including leadership responsibility
• Strong knowledge of employment law, compliance, and HR best practices
• Experience working with executive leadership and external vendors
• CPR/First Aid Certification (or ability to achieve within 60 days of hire)

• HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR), preferred
• Experience in nonprofit or government environments, preferred
• Bilingual in Spanish, preferred

Key Competencies 

• Strategic thinking and leadership
• High ethical standards and discretion
• Strong communication and influencing skills
• Risk management and compliance expertise
• Data-driven decision making
• Ability to balance strategic leadership with operational oversight
• Proficient in HR software, data systems, and reporting tools

Physical Requirements & Work Environment

• Ability to stand, walk, and sit for prolonged periods
• Lift/move up to 25 lbs occasionally
• Visual and auditory acuity for safety monitoring
• Exposure to noise during events or peak usage
• Flexible schedule (early mornings, evenings, weekends, holidays)

Compensation will be based on three factors:

• Experience – number of years of experience in a similar role, number of years of experience at HAC or within a similar industry
• Certifications – professional development, industry certifications, education with specific expertise
• Commitment – ability and willingness to work outside of “standard” work schedules, flexibility to support a 7-day per week organization, or other non-traditional work week requirements support operations (weekend, early morning, or evening hours)