Field Service Engineering Technician

2 weeks ago

Chicago, IL, United States Cooperidge Consulting Firm Full time

Cooperidge Consulting Firm is seeking Field Service Engineering Technicians on behalf of a global digital imaging company. These positions are based in the Dallas, TX and Chicago, IL regions. The role involves installing, maintaining, and repairing print manufacturing equipment while providing excellent customer service. While this is a remote position, it requires significant regional travel, strong independence, and the ability to stay up to date with certifications and industry advancements.

In this role you will:

  • Install and maintain print production equipment at customer sites to ensure proper setup and functionality.
  • Conduct pre-installation site assessments and coordinate with customers and contractors on readiness.
  • Diagnose, troubleshoot, and repair machinery issues while documenting all service activities.
  • Perform equipment inspections, installations, and customer training to ensure satisfaction and operational readiness.
  • Analyze customer support tickets, identify solutions, and recommend system improvements.
  • Coordinate logistics of equipment and parts with operations teams.
  • Complete all required documentation including service tickets, billing records, warranty forms, expense reports, and purchase logs.

Requirements

  • Minimum 3 years of field service or technical experience.
  • High mechanical aptitude with strong ability to read and interpret schematics.
  • Moderate proficiency in electronics for troubleshooting and repair.
  • Excellent customer service skills with a strong focus on client satisfaction.
  • Strong analytical and problem-solving abilities.
  • High attention to detail in service delivery and documentation.
  • Exceptional verbal and written communication skills.

Education

  • Technical certification or equivalent practical experience (preferred).

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home

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