Shift Lead

4 days ago

Beverly Hills, CA, United States Levain Bakery Full time
Description

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 - Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for "the cookie."

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day's leftovers to charity - and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company's five core values:
  • Welcome All- We are all in it together
  • Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
  • Lead with Heart- We operate with empathy and integrity
  • Rise Up- We take initiative to make things better
  • Savor It- We are present and find the fun
THE ROLE: SHIFT LEAD (COOKIE LEAD)

Shift Leads, aka Cookie Leads, collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members. Shift Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met. Shift Leads also assist with other tasks throughout the bakery, including ordering supplies and opening/closing the bakery each day. The ideal Shift Lead candidate has strong problem-solving instincts and a knack for motivating and coaching employees.

What We're Looking For
  • People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
  • Strong communication & interpersonal skills; team-oriented with a positive attitude
  • Maintain a high level of professionalism and care: be adaptable, flexible, and patient
  • Must be reliable, responsible, and punctual
  • Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
  • Strong attention to detail in customer interactions and product knowledge
  • Embody and promote the values and standards of Levain Bakery
Job Responsibilities:

Leadership & Team Supervision
  • Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
  • Set the tone for each shift by maintaining a positive, can-do attitude
  • Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture
  • Act as a mentor by providing feedback and coaching to identify areas of improvement
  • Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills
Customer Service
  • Greet customers with a warm and welcoming demeanor
  • Ensure every guest receives consistent, accurate, high-quality service that reflects Levain's brand standards
  • Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
  • Resolve customer issues promptly and courteously and operate with empathy
Operations
  • Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
  • Act as designated keyholder for bakery; responsible for opening and closing the store
  • Oversee cash handling and bank deposits daily
  • Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery's quality standards
  • Adept knowledge of Toast POS system
  • Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
  • Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
  • Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals
  • Delegate restocking, cleaning, and organizational tasks to the team
Requirements
  • Minimum 2 years of food service, QSR, or retail experience, with 1 -2 years supervisory experience preferred (depending on location)
  • Open availability: ability to work mornings, nights, weekends, and holidays
  • Ability to lift/push 25-50 pounds
  • Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
  • Read and communicate in English, both verbally and in writing
  • Utilize basic computer skills (Email, Microsoft Office)
  • Must have valid DOH Certification & additional regional required food handlers' certifications
Compensation & Benefits
  • $21-24/hour + tips + up to 15% quarterly bonus potential
  • Health, Vision, Dental Insurance
  • Employer-funded Healthcare Reimbursement Account
  • Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
  • 14 Weeks Fully Paid Parental Leave
  • Two Weeks of Paid Time Off
  • 401K with 3.5% Company Match


We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.

  • Shift Leader

    4 days ago

    Beverly Hills, CA, United States Burger Lounge Full time

    Pay Rate: $18.25 - $20.25 per hourWith Tips: $23.25 - $25.25 Shift Leader - Lead the Lounge with Energy & Passion! At Burger Lounge, we don't just serve burgers-we create experiences. We're looking for Shift Leaders who bring energy, leadership, and fun to every shift. If you thrive in a fast-paced, team-first environment and love making guests smile, this...

  • Shift Leader

    1 week ago

    Beverly Hills, CA, United States Burger Lounge Full time

    Pay Rate: $18.25 - $20.25 per hourWith Tips: $23.25 - $25.25 Shift Leader - Lead the Lounge with Energy & Passion! At Burger Lounge, we don't just serve burgers-we create experiences. We're looking for Shift Leaders who bring energy, leadership, and fun to every shift. If you thrive in a fast-paced, team-first environment and love making guests smile, this...

  • Shift Leader

    1 week ago

    Beverly Hills, CA, United States Burger Lounge Full time

    Pay Rate: $18.25 - $20.25 per hourWith Tips: $23.25 - $25.25 Shift Leader - Lead the Lounge with Energy & Passion! At Burger Lounge, we don't just serve burgers-we create experiences. We're looking for Shift Leaders who bring energy, leadership, and fun to every shift. If you thrive in a fast-paced, team-first environment and love making guests smile, this...

  • Lead Data Analyst

    4 days ago

    Beverly Hills, CA, United States Alo Full time

    WHY JOIN ALO? Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it...

  • Retail Shift Lead

    1 week ago

    Chino Hills, CA, United States Pressed Juicery Full time

    Join to apply for the Retail Shift Lead role at Pressed Juicery Pressed Juicery is growing and hiring! If youre passionate about wellness and community, join our team and make an impact! About Pressed Juicery Pressed Juicery is at the forefront of the wellness movement and is dedicated to making healthy living as convenient and delicious as possible. Pressed...

  • Retail Shift Lead

    1 week ago

    Chino Hills, CA, United States Pressed Juicery Full time

    Join to apply for the Retail Shift Lead role at Pressed Juicery Pressed Juicery is growing and hiring! If youre passionate about wellness and community, join our team and make an impact! About Pressed Juicery Pressed Juicery is at the forefront of the wellness movement and is dedicated to making healthy living as convenient and delicious as possible. Pressed...

  • Retail Shift Lead

    1 week ago

    Chino Hills, CA, United States Pressed Juicery Full time

    Join to apply for the Retail Shift Lead role at Pressed Juicery Pressed Juicery is growing and hiring! If youre passionate about wellness and community, join our team and make an impact! About Pressed Juicery Pressed Juicery is at the forefront of the wellness movement and is dedicated to making healthy living as convenient and delicious as possible. Pressed...

  • Retail Shift Lead

    1 week ago

    Chino Hills, CA, United States Pressed Juicery Full time

    Join to apply for the Retail Shift Lead role at Pressed Juicery Pressed Juicery is growing and hiring! If youre passionate about wellness and community, join our team and make an impact! About Pressed Juicery Pressed Juicery is at the forefront of the wellness movement and is dedicated to making healthy living as convenient and delicious as possible. Pressed...

  • Retail Shift Lead

    2 weeks ago

    Chino Hills, CA, United States Pressed Juicery Full time

    Join to apply for the Retail Shift Lead role at Pressed Juicery Pressed Juicery is growing and hiring! If youre passionate about wellness and community, join our team and make an impact! About Pressed Juicery Pressed Juicery is at the forefront of the wellness movement and is dedicated to making healthy living as convenient and delicious as possible. Pressed...

  • Lead Medical Assistant

    2 weeks ago

    Beverly Hills, CA, United States Cedars-Sinai Full time

    Job Description Cedars-Sinai Medical Center has been ranked the #1 hospital in California and #2 hospital in the nation by U.S. News & World Report, 2022-23 Cedars-Sinai was awarded the Advisory Board Company's Workplace of the Year which is an award that recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement....