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Business Analyst

2 weeks ago

Bentonville, AR, United States HonorVet Technologies Full time
Job Title: Business Analyst - ServiceNow HAM
Location: Remote
Job Description:
Overview:

We are seeking a highly skilled and experienced Business Analyst with 5+ years of hands-on ServiceNow experience, specifically in Hardware Asset Management (HAM). The ideal candidate will have a proven track record of designing, building, and rolling out HAM use cases, as well as a deep understanding of HAM architecture within the ServiceNow platform.
Key Responsibilities:
  • HAM Strategy & Architecture
  • Lead the design and architecture of ServiceNow HAM solutions aligned with business goals.
  • Define and document HAM data models, lifecycle processes, and integration points.
  • Collaborate with technical architects to ensure scalable and maintainable HAM implementations.
  • Use Case Development & Implementation
  • Gather and analyze business requirements to develop HAM use cases.
  • Translate business needs into functional specifications and workflows.
  • Configure and customize HAM modules to support asset lifecycle management, procurement, inventory, and disposal.
  • Stakeholder Engagement
  • Work closely with IT, procurement, finance, and operations teams to understand asset management needs.
  • Facilitate workshops and meetings to drive consensus and solution adoption.
  • Provide training and support to end-users and stakeholders.
  • Process Optimization & Governance
  • Identify opportunities to improve asset tracking, compliance, and cost control.
  • Establish governance frameworks and best practices for HAM.
  • Monitor and report on HAM KPIs and metrics.
  • Documentation & Reporting
  • Create detailed documentation including business requirements, process flows, and user guides.
  • Develop reports and dashboards to provide visibility into asset data and performance.
Required Qualifications:
  • 5+ years of experience with ServiceNow, with a strong focus on Hardware Asset Management (HAM).
  • Proven experience in designing, building, and rolling out HAM use cases.
  • Deep understanding of HAM architecture, including data models, lifecycle workflows, and integrations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Experience with ITIL processes and asset lifecycle management.
Preferred Qualifications:
  • ServiceNow Certified Implementation Specialist (Preferred Not Required) - HAM or equivalent.
  • Experience with other ServiceNow modules such as SAM, CMDB, or ITSM.
  • Familiarity with scripting and automation within ServiceNow.
  • Background in enterprise IT environments or consulting.
  • Previously worked in an agile environment
  • Has used/worked with Jira ticketing platform