Help Desk Technician

2 weeks ago

Sturgis, MI, United States Burr Oak Tool Full time

Position: Help Desk Technician Salary Grade: 6

This is an on-site, hands-on position with NO remote work available.

Primary Purpose: Organize, install, and support all computer systems; investigate and resolve computer software and hardware problems.

Roles: Expected behaviors and activities performed to fulfill responsibilities

  • Practice and encourage the best safety practices resulting in zero lost time within department.
  • Implement and practice effective 5S and participate in regular team 5S audits.
  • Set an example of working hard and doing the right things, exhibit energy and positivity.
  • Accountable to work independently with standardized instructions to achieve results.
  • Solve semi-routine issues utilizing problem solving analysis and prioritizing processes and routines.
  • Understand and achieve Reasonable Expectations (REs) for current position and responsibilities (excellent productivity and quality) and participate in regular team process audits.
  • Engage in clear, courteous, effective, honest, and open communications with team members and others within and outside the company.
  • Develop and seek positive relationships; actively participate in regular huddles and goal setting.
Responsibilities: Quantifiable metrics to which a person is held accountable
  • Arrive at work and position consistently on time; remain present and engaged the entire assigned shift.
  • Able to categorize, recognize, and document patterns in process and problem solving.
  • Participate in regular employee reviews including setting and achieving goals.
  • Act as the primary point of contact for IT support utilizing the OAK request system.
  • Successfully install and configure workstations as required, including hardware, software, peripheral equipment, and cabling.
  • Discover, evaluate, and resolve issues presented; log all repairs accurately and timely.
  • Discuss software errors with developers and recommend changes to programs.
  • Attendance at multi-day off-site training sessions, weekend and evening work, and after-hours emergency calls may be required.
  • Provide basic computer usage training and company resource orientation as required.
  • Identify computer and network equipment shortages and assist with replacements as required.
Skills: Essential qualifications and functions gained through training and experience
  • Associates degree and IT Related certifications are preferred.
  • 1-2 years of help desk experience in a Windows domain environment.
  • Excellent written and verbal communication skills; excellent computer skills.
  • Ability to remain calm and determined to attain goals.
  • High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities.
  • Must be able to work well under pressure and keep up with rapidly changing technology, business environments, and departmental and company goals.
  • Strong interpersonal skills. Ability to get along with diverse personalities, tactful, mature, and flexible.
  • Documentation of a drug screen must be provided prior to starting this position.


Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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