Guest Service Manager

5 hours ago

Williamsburg, VA, United States Colonial Williamsburg Company Full time
Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

As a Guest Service Manager of Food and Beverage, you will oversee the daily operations of the Williamsburg Lodge dining room and lounge areas.

Essential Functions:

  • Oversee the daily operations of the dining room and lounge.
  • Ensure compliance with federal and state regulations for safety, sanitation, financial transactions and internal equipment and inventory controls.
  • Monitor and control payroll and labor costs.
  • Enhance revenue opportunities.
  • Maintain the quality of guest service in the dining room and lounge.
  • Manage employee performance to meet established standards.
Education and Experience:

Bachelor’s degree in Restaurant Management or Business Management PLUS 2 years of supervisory experience in fine dining operations.

OR

2 year degree in restaurant management. PLUS 3-5 years of progressively responsible experience including 2 years of supervision in fine dining operations.

OR

High school diploma or GED, PLUS 4-6 years progressively responsible experience including 3 years supervision in fine dining operations.

Qualifications:
  • Must be at least 21 years of age due to Virginia A.B.C. code § 4.1-307
  • Working knowledge of food, beverage, service, and payroll cost control methods
  • Strong knowledge of wine and liquor plus bartending experience
  • Ability to 1) communicate well both orally and in writing; 2) exercise high levels of tact and discretion; 3) demonstrate extreme courtesy and hospitality in stressful situations and 4) work flexible shifts that include nights, weekends and holidays


NOTE: In accordance with Virginia A.B.C. § 4.1-225 Colonial Williamsburg prohibits employment of anyone in an alcohol serving position who has been convicted of a felony, any crime involving moral turpitude (lying, cheating, or stealing), or a drug-related offense within the past five years.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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