Client Relationship Manager
1 week ago
TITAN Environmental Solutions is hiring a Client Relationship Manager to manage and strengthen relationships with our established client base. The Client Relationship Manager (CRM) is responsible for maintaining, nurturing, and strengthening relationships with existing and assigned clients to ensure satisfaction, retention, and long-term loyalty. This role focuses on proactive client engagement, thoughtful planning of visit schedules, and efficient time management to optimize responsiveness and service quality. The CRM plays a key role in reinforcing the company’s brand identity and supports marketing and networking efforts by participating in and assisting with events that promote visibility and relationship-building. This role supports the Account Executive by managing ongoing client relationships, allowing the Account Executive to focus on securing new business opportunities. This position and its responsibilities are subject to change as the organization restructures and assigns new roles.
Requirements
- Proven experience in client relationship management, account management, or a similar role, with the ability to build and maintain long-term professional relationships
- Strong organizational and time-management skills, including the ability to plan efficient routes, manage visit schedules, and meet daily activity and reporting expectations
- Excellent verbal and written communication skills, with the ability to build rapport, address concerns, and communicate clearly and professionally
- Proficiency in CRM systems such as Zoho to document interactions, maintain accurate client records, and generate reports
- Strong analytical skills to gather client feedback, identify trends, and recommend improvements or solutions
- Effective problem-solving skills with the ability to address client challenges and enhance overall satisfaction and retention
- Collaborative mindset with the ability to work closely with Account Executives, Team Leads, operations, and other team members
- Proactive, adaptable, and self-motivated, with the ability to manage changing priorities and deliver consistent results
- Familiarity with industries such as restoration, property management, construction, or related fields is preferred
Benefits
Eligible employees receive paid holidays, paid vacation, and access to group health, dental, and vision insurance, as well as a 401(k) retirement savings plan, plus any applicable state mandated insurance benefits. Holiday and vacation eligibility, accrual, and scheduling follow company policy and plan documents.
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