Desktop Technician
4 days ago
- The Application Support Specialist will provide day-to-day support for LARS and Zendesk systems, ensuring timely resolution of user requests, accurate configuration changes, and proper documentation of system updates.
- The role requires strong technical knowledge, excellent communication skills, and the ability to collaborate with cross-functional teams.
- Provide help desk support for LARS and Zendesk systems, including password resets, status changes, new users, workflow reassignments, and other routine tasks.
- chieve a 100% response xx to assigned tickets within one business day and close all tickets within three business days.
- Communicate with requesters and document all interactions in ServiceNow.
- Complete assigned configuration requests for LARS and Zendesk, providing weekly status updates and ensuring all changes are approved by requesters.
- Collaborate with LARS Application Coordinator, trainers, and QA personnel to ensure accurate requirements gathering, proper testing, and final sign-off.
- Document all system modifications in the Application Change Log and maintain supporting documentation in SharePoint.
- Track time spent on non-HRB tickets and ensure proper logging in ServiceNow.
- Experience in help desk support, IT workflows, and troubleshooting methodologies.
- Familiarity with licensing and regulatory systems, preferably in healthcare or government.
- Experience with platforms such as Zendesk, LARS, and ServiceNow.
- bility to configure system settings, user permissions, and automated workflows.
- Strong skills in data management, documentation, and maintaining logs.
- Excellent communication and interpersonal skills for customer support and cross-functional collaboration.
- Strong attention to detail and commitment to meeting deadlines.
- bility to work independently and collaboratively across teams.
- Problem-solving skills to troubleshoot issues as they arise.
- Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent experience.
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Nashville, TN, United States DXC Technology Full timeJob Description: DXC Technology (NYSE: DXC ) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the...
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Nashville, TN, United States DXC Technology Full timeJob Description: DXC Technology (NYSE: DXC ) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the...
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Nashville, TN, United States DXC Technology Full timeJob Description: DXC Technology (NYSE: DXC ) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the...
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IT Technician
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Nashville, TN, United States Velocity Vehicle Group Full timeWho We Are: Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators,...
