eCommerce Project Manager

Rock West Composites, Inc. has an exciting opportunity for an eCommerce Project Manager .

Rock West Composites, Inc. is an engineering and manufacturing company dedicated to providing innovative solutions for commercial and government customers. This position is located in our San Diego HQ office at 7625 Panasonic Way San Diego, CA and reports to the Director of eCommerce.

Position Summary:

The eCommerce Project Manager leads customer focused, revenue driving initiatives that grow online sales, improve the digital customer experience, and advance Rock West's eCommerce strategy. The role manages projects, coordinating with teams in San Diego and Utah, vendors, and customers to launch stock product initiatives, execute customer specific plans, and meet financial, technical, and service goals.

Primary Position Responsibilities:

• Lead eCommerce projects from opportunity through close; define scope, schedule, budget, risks, and KPIs to ensure on-time, profitable delivery.
• Maintain accurate forecasts and order data; monitor job cost performance and adjust plans to protect margins.
• Build and execute structured customer outreach to acquire/retain high-value accounts; generate quotes and transition won work to Program Management.
• Administer the eCommerce Loyalty Program (eligibility tracking, tier operations, dedicated services).
• Coordinate cross functionally with Program Management, Marketing, Sourcing, Operations, and Utah counterparts; interface with the machine shop as a technical resource.
• Collaborate on product imagery/content and support chatbot escalations for technical questions.
• Create purchase orders and vendor SOWs; align suppliers to scope, schedule, and quality requirements.
• Improve customer experience by increasing responsiveness, resolving escalations/returns, and ensuring consistent communication.
• Optimize quoting, order entry, and customer service workflows to increase speed, accuracy, and satisfaction.
• Provide occasional onsite support, including travel to Tijuana for quality/engineering needs.

Position Requirements:

• Working knowledge of composites. Experience with composite materials and processing techniques such as wet-layup, autoclave, RTM, and compression molding
• Basic Knowledge of AS9100 quality management systems. Understand, follow and adhere to corporate Quality Management Systems on daily basis
• Mechanically able to assemble and disassemble parts and assemblies
• Experience with contact and noncontact inspection methods
• Experience with data acquisition systems to record temperatures, vacuum and pressure
• Organized, self-motivated, strong attention to detail and high level of accuracy
• Ability to manage multiple programs, set priorities and follow tasks through to completion
• Complete Bids and Proposals in support of new proposal activities
• Capable of working in an environment in which demands, and priorities are constantly changing

Qualifications:

• BS/BA preferred (engineering or technical discipline preferred).
• 6+ years in a technical manufacturing environment (composites strongly preferred) with customer-facing project ownership.
• Proficiency with Salesforce (pipeline/forecast), Order Management, NetSuite (ERP), Excel, PowerPoint, Outlook, Teams, and Slack.
• Ability to clearly write and communicate; customer first mindset; negotiation and conflict resolution; strong organization, time management, and follow through; data driven, continuous improvement orientation.
• Working knowledge of composites manufacturing, vendor coordination, basic machining workflows; ability to interpret specs/SOWs and manage to cost/schedule/quality targets.
• US. Person under 22 CFR 120 (due to ITAR Restrictions

Perks and Benefits:

• 100% Employer Paid Medical and Dental
• Annual Bonus
• 401K - 5% match
• Employee Stocks Option Program
• 9/80 work schedule
• 8- paid Holidays
• PTO: Max. 4-weeks after 5 years of employment
• $2,500 tuition reimbursement

Compensation:

The pay range for this position falls within $80,000-$110,000. The final compensation will be determined based on experience, skillset, and other factors permitted by law.

Why should you want to work with us? Rock West Composites cares about our employees Not only do we offer great benefits to our full-time employees (Medical & Dental 100% employer paid, Vision, Paid Time Off and 401K match), we offer a fun and friendly working environment

Rock West Composites is an Equal Opportunity Employer. It is the policy of the company to provide equal opportunity for all employees and applicants for employment without regard to race, color, religion, religious creed, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. EEO is the law. We also prohibit compensation discrimination under all applicable laws. Certain positions require meeting the U.S. Person definition in 22 CFR 120.62.

ITAR Requirement:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder) as defined by 8 U.S.C. 1101(a)(20), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. Rock West Composites will not offer immigration sponsorship for this position. Rock West Composites will not seek an export authorization for this role. Rock West Composites maintains a Drug and Alcohol-Free Workplace. Depending on state law and the nature of the position, candidates who receive a conditional offer of employment may be required to complete a drug screening. Rock West Composites may also conduct drug and alcohol testing based on reasonable suspicion, post-incident, or for safety-sensitive positions as permitted by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 858-537-6260.

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