Service Advisor

1 week ago

East Rochester, NY, United States Hoselton Auto Mall Full time
Hoselton Toyota, Inc. is seeking an experienced and customer-focused Service Advisor to join our dealership team In this role, you'll be the vital link between our customers and our technicians, ensuring every service experience is smooth, transparent, and professional

As a Toyota Service Advisor, you will guide customers through the service process - from check-in to vehicle delivery. You'll communicate service recommendations, prepare accurate estimates, secure necessary approvals, and ensure every customer leaves confident in the care their vehicle received.

Schedule and Compensation
  • Full-time schedule, typically Monday-Friday during our hours of operation and a Saturday rotation. No Sundays
  • Compensation potential is in the $55,000 - $100,000 range, based on experience level
Responsibilities
  • Greet customers, listen to their concerns, and accurately document service requests
  • Communicate repair and maintenance recommendations clearly and professionally
  • Estimate costs and time required for service or repairs
  • Obtain customer authorization before proceeding with additional work
  • Coordinate with technicians to ensure timely and accurate service
  • Keep customers updated on vehicle status throughout the day
  • Review completed repairs with customers and explain the work performed
  • Ensure high levels of customer satisfaction and retention
Qualifications
  • Previous experience as a Service Advisor in an automotive dealership or service center preferred
  • Strong communication and organizational skills
  • Ability to explain technical information in simple terms
  • Proficiency with dealership management systems (DMS) a plus
  • A team-oriented attitude and commitment to providing outstanding service
Why Hoselton Auto Mall? We offer......
  • A fantastic work environment with state of the art technology and TONS of opportunity for advancement
  • Generous Paid Time Off & Holidays
  • Medical insurance as low as $11/week, dental as low as $4/week and vision as low as $1/week
  • $500 employer sponsored FSA benefit card
  • 401(k) retirement plan (with profit sharing & employer match)
  • Group Life & Disability Insurances
  • Discounts on CARS, parts, service
  • A chance to participate in fun employee events and meaningful community service events throughout the year
  • This is a great opportunity to work for a premier auto dealership that has been doing business since 1920
  • See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE
Don't wait... click Apply Now

POSITION SUMMARY

The Service Advisor is responsible for scheduling service work and selling additional service to customers at dealership gross profit, dollars/RO and customer satisfaction standards.

DUTIES AND RESPONSIBILITIES

The Service Advisor is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.
  • Ensuring exceptional customer service to all Hoselton guests;
  • Greeting customers, scheduling service appointments and receiving vehicle information;
  • Listening to requests of the service desired and clearly explaining information on the repair order;
  • Interpreting customer concerns/comments, so that the technician will diagnose problems correctly;
  • Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs;
  • Translating the technician's findings, which may be very complex, into language the customer will understand;
  • Estimating the cost and time needed to do the repair, considering the customer's schedule;
  • Periodically checking on the progress of the vehicle and contacting the customer when technicians discover additional problems;
  • Obtaining customer approval to do additional work, explaining the work performed and the charges being billed;
  • Following up to ensure customers are scheduled for special order parts installation
  • Closing out repair orders in a timely manner; and
  • Resolving all guest complaints in an efficient and positive manner.
  • Perform other duties and responsibilities as needed
EXPECTATIONS
  • Adhere to Company Policies and Procedures, including the dress code
  • Perform duties as workload necessitates
  • Maintain a positive and respectful attitude
  • Communicate regularly with supervisor about department issues verbally and/or in written form
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Consistently report to work on time prepared to perform duties of the position
  • Strive for harmony and teamwork within the department and between other departments
  • Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
  • Listen actively to understand others completely
  • General housekeeping - maintaining a clean and efficient work area free of debris and clutter
REQUIRED COMPETENCIES
  • Ability to work independently and part of a team
  • Ability to communicate clearly and professionally
  • High School diploma required
  • Ability to multi-task and prioritize workload
  • High motivation, work ethic, and enthusiasm
  • Professional appearance and positive attitude
  • Must possess excellent verbal and written communication skills
  • Some computer knowledge and/or experience
  • Motor Vehicle Report required
  • Must be at least 18 years of age and eligible to work in the U.S.
  • Must be able to pass a drug test
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Stand, walk, sit
  • Use hands to finger, handle, or feel objects, tools, or controls
  • Bend, stretch, and reach with arms and legs
  • Climb, balance, stoop, kneel, crouch
  • Talk, hear and smell
  • Lift and move up to 20 pounds
  • Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus
  • Use physical and manual dexterity
  • Ability to sit for a long period of time in an office chair
  • Use computers and office equipment as part of their daily functions
WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Moderate noise (i.e., office machines, computer printers and light traffic)
  • Moderate noise and vibration
  • Moderate exposure to fumes (e.g., exhaust fumes and paint)
  • Moderate dust
  • Extreme exposure to moving mechanical parts and vehicles
  • Moderate heat and/or cold
  • Other hazardous and non-hazardous materials

WORK SCHEDULE

Full time employees are regularly scheduled for 40 hours within the confines of our operating hours. All employees are required to take meal breaks in accordance with New York state law.

Hoselton Auto Mall is an equal opportunity employer.

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