Clinical Nurse Manager

POSITION SUMMARY

The clinical nurse manager, as part of the health center operations leadership team, serves as the procedural abortion service and sexual reproductive services clinical nurse lead for the Region 1 NYC health centers. The clinical nurse manager collaborates with the health center managers/operations designee to oversee day-to-day management of the clinical sites. The clinical nurse Manger is responsible for practice, education, professional development, recruitment, and retention within the clinical sites.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• In collaboration with the Senior Director, Clinical Practice Operations, manages nursing staff in procedural abortion and sexual reproductive health services.

• In collaboration with the Senior Director, Clinical Practice Operations and health center operations leadership, develops and implements strategies to enhance clinic efficiency while preserving high-quality patient-centered care.

• Develops staffing plans and manages nursing and clinical staff schedules, including PTO and coverage for call outs to ensure safe staffing.

• Assists with direct nursing care responsibilities during high flow work times.

• Provides direct patient care and coverage for scheduled or unscheduled PTO, as needed

• Conducts required emergency medical drills with the procedural abortion team

• Actively participates in nurse recruitment and onboarding; conducts regular performance evaluations, develops performance improvement and corrective action plans as needed.

• Develops and implements onboarding and training plans for new hires and facilitates re-education and training on new services for existing staff, and documents Personal Orientation Plan (POP) sign-off for new hires.

• In collaboration with the Senior Director of Clinical Practice Operations and the clinical and health center operations leadership teams, participates in the development and updating of PPGNY policies and procedures related to nursing staff and procedural abortion care and sexual reproductive services.

• Directs the functions of the nursing department in accordance with departmental policies, procedures, standards, and regulatory authorities (i.e., DOH, Article 28, etc.,)

• Oversees stocking and preparation of procedural abortion space and clinic spaces, assuring adequate equipment and supplies at par levels.

• Supports and implements standards in alignment with 1199 union collective bargaining agreement.

• Communicates and interprets policies and procedures to nursing staff, and monitors staff practices and implementation. The policies and procedures include but are not limited to infection prevention practices, patient safety and quality, and medication management.

• Attends and participates in required leadership meetings.

• Demonstrates knowledge of emergency procedures and directs staff in the event of a medical emergency or evacuation.

• May be required to work in the clinical setting during inclement weather and other staffing emergencies, as needed.

• May be required to be on call during inclement weather and other staffing emergencies, as needed.

• Ensures that care provided in the NYC-based procedural abortion services follows the PPGNY Manual of Medical Standards and Guidelines and is compliant with PPGNY policies and procedures and NYS and NYC regulations.

• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, ADA, and regulatory compliance programs such as HIPAA

CORE COMPETENCIES

• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice

• A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.

• Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility

• Ability to manage and mentor a culturally diverse team, including creating and sustaining an organizational culture that fosters inclusiveness and equity, and providing positive and developmental feedback and accountability related to practices including but not limited to equity

• Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience

REQUIRED SKILLS/ABILITIES

Interpersonal

• Excellent customer service skills

• Ability to remain focused and calm in stressful situations

• Superior oral and written communication skills

• Ability to develop and maintain effective, professional relationships with internal and external stakeholders

• Ability to work effectively as part of team

Technical

• Proficient with electronic health record (EPIC)

Subject Matter Knowledge

• Strong understanding of Transformational Leadership Concepts

• Strong foundation in evidence-based practice

• Familiarity with Press Ganey, patient/employee experience survey tool

• Strong nursing clinical knowledge

• Strong knowledge surgical care, complications, and evaluation

• Familiarity with principles of process improvement and change management.

Work Habits/Attributes

• Keen attention to detail

• Excellent organizational skills

• Outstanding time management skills, including the ability to work under deadlines

• The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities

• Ability to exercise sound judgment and independent decision-making skills

• Ability to exercise discretion in the handling of confidential information

• Ability to demonstrate and document evidence-based clinical judgment

• Comfort making data-driven decisions

• Ability to make strategic decisions

• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require

• Well-developed problem-solving and critical thinking skills

• Ability to build and lead high-performing teams

REQUIRED QUALIFICATIONS

• Education Related Capability Requirements: Requires satisfactory completion of courses required for graduation from an accredited college or university with a Baccalaureate Degree, plus NYS licensure as a Registered Nurse.

• Experience Related Capability Requirements: Requires previous experience of a minimum of 3-5 years in a nursing role with a minimum of 2 years’ experience in sexual and reproductive care. 1-2 years’ experience in nursing leadership or supervisory role preferred. Demonstrate strong customer service skills as they relate to patient care and overall communication. Requires computer proficiency. Excellent communication skills, independent judgment and problem-solving skills are essential.

• Licensures/Certifications: Current NYS Nurses License. Current ACLS/BLS certification.

PHYSICAL DEMANDS

• This job operates in a clinical office setting. Potential exposure to communicable diseases and other conditions in a health center environment.

• Requires sitting/standing for long periods of time. Periodic walking, bending. Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Requires the ability to hear and to communicate orally with others.

Schedule

• Tuesday-Saturday

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short- and Long-Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.